QR Editorial Director Rob Heselbarth started a
discussion about habits and clichés that he has
banned from the office. His list includes: It's not my job; over-
delegating; giving 110 percent; added bonus; thinking outside the box; it
is what it is; and now more than ever. Our group members commented
on what they would add to the list of banned clichés and habits.
"You missed 'No problem.'" Ben Gay III
"I recognize several of these clichés; they were originally used by the
'department of redundancy' in a vain attempt to identify acceptable
excuses. Good riddance!" Dexter Brewer
"'No problem' is a new thing started by people who have not learned
the golden words of 'please,' 'thank you,' or 'you're welcome.' I've even
brought it to the attention of some young people that it appears as if the
action they have just undertaken, which I would have acknowledged with
a 'thank you,' might otherwise be construed as a bother." Walter Price,
CAPS, CGP
"I would add 'We've always done it this way.' [This is] one reason we have
so many problems in the construction industry. I hate any phrase that
passes blame or responsibility." Duane Oglesby
"I love Walter and Ben's addition of 'No problem' – a most overused
and misused phrase these days. It's sort of a catchall phrase for when
someone truly doesn't know what to say (almost as bad as 'Whatever').
It seems most frequently used by young folks, who apparently have no
idea how it comes across. When giving someone a verbal 'thank you'
for their service (such as a waiter at a restaurant), a response of 'no
problem' suggests it 'wasn't a problem' for them to serve you. I'm always
left feeling like I should reply back, 'Gee, I hope not since it's your job.' I
would encourage all managers of service-based businesses to coach their
employees in the avoidance of this response." Jim Bartlett
Join the discussion on Qualified Remodeler's LinkedIn group page.
http://tinyurl.com/QRLinkedIn
Qualified Remodeler posed a question on its
Facebook page, and we would love your feedback.
"Our July issue reports on
the community service of four
remodelers and kitchen and
bath designers from across
the country. We'd like to
thank each of them for their
efforts, and we want to
hear from you: How are you
participating or giving back in
your community? Share in the
comments."
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