Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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Owen Enterprises Inc. Lombard, Ill. ¡ owenenterprises.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 54 Type of Firm: Home Improvement/Replacement Scott Owen When we schedule to present a proposal, we commit to our prospects 100 percent. We thor- oughly inspect our prospect's home and compile a material list and quote for a variety of design options to transform their home. Our mind-set is that we already have the job versus a common lack of commitment due to the prospect of not being awarded the job. We thoroughly explain our recommendations and the flow of the work, so our prospects understand the work that will be performed. Clear expectations pave the way for a satisfied customer. Quality Home Products of Texas Conroe, Texas ¡ qualitytx.com GQ All-Time Recommend Rate: 96.60% GQ 2015 Recommend Rate: 96.59% Number of Jobs in 2015: 2,000 Type of Firm: Home Improvement/Replacement Bill McGraw (pictured with his wife, Tonya) We pledge to create a lifetime relationship with our customers by instilling in all our employees the desire to serve our customers with a sincere and caring at- titude that far exceeds our customers' wildest expectations. Quality strives to be an innovator in customer service by creating a warm, fuzzy feeling of "Wow! is company went above and beyond anything I could have possibly expected." By accomplishing this, we create a customer for life. Quality Renovations & Home Services Berthoud, Colo. ¡ quality-renovations.net GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 44 Type of Firm: Full-service Remodeler Pat Dion We want clients to understand we are about re- lationships first and the project second, a philos- ophy we've developed over 20 years of construc- tion management. In addition to providing high-quality services and unmatched workman- ship, we foster a culture of reliability and com- munication that creates a high level of trust with our clients. At the end of the job, we want our clients to be more than satisfied with the project — even surprised and excited by the quality of work and how well the job went — so they'll hire us again for future construction needs. McClurg Remodeling Marcellus, N.Y. ¡ mcclurgteam.com GQ All-Time Recommend Rate: 98.81% GQ 2015 Recommend Rate: 98.28% Number of Jobs in 2015: 734 Type of Firm: Design/Build Scott F. McClurg We make every effort on all fronts of our orga- nization to be honest and follow through on our word. With our customers, our team members, our tradesmen and our community, we hold ourselves to the highest standards. Our custom- ers' experience this firsthand at the initial ap- pointment and through all stages leading up to project completion. Our skilled and dedicated team of carpenters, sales and office support allow for a team dynamic that is hard to find in the construction industry. Morris Builders, Inc. Rockford, Mich. ¡ morrisbuildersinc.com GQ All-Time Recommend Rate: 94.01% QR 2015 Recommend Rate: 96.30% Number of Jobs in 2015: 50 Type of Firm: Design/Build Kirk R. Morris Treating customers like family and doing what we say we are going to do. We stay innovative with business practices and have the best team of em- ployees to work with. We practice our core values, and we read our vision and mission statement each week in our company meeting. Lead carpenters are encouraged to make important decisions with the homeowner during the remodel. MOSAIC Group [Architects and Remodelers] Atlanta, Ga. ¡ mosaicgroupatlanta.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 29 Type of Firm: Design/Build William Fadul & Rick Goldstein Inspired by Ken Blanchard and Sheldon Bowles' "Raving Fans," MOSAIC Group has undertaken a companywide initiative to develop a comprehensive customer-focused strategic plan that will enable us to create our own set of "raving fans." at means having the processes in place and the employees buy-in to ensure every contact we make with a client or prospect delivers an extraordinarily positive, powerful experience — from the initial contact all the way to the completed project and well beyond. SPECIAL REPORT: Customer Satisfaction 48 July 2016 QR QualifiedRemodeler.com