Qualified Remodeler Magazine

JUL 2017

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/848719

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.921 .694 .784 .749 .472 .921 .657 .813 .764 .900 .883 .770 .813 .810 .814 .641 .550 .807 .854 .289 Problem resolution .866 .895 .802 .744 .833 .806 .913 .836 .882 .732 .819 .860 .799 .594 .750 .836 .930 -.050 Trust .800 .598 .742 .803 .729 .800 .608 .852 .765 .741 .832 .831 .780 .861 .736 .303 .676 .703 .698 .158 Value .881 .764 .772 .717 .621 .866 .641 .651 .764 .829 .824 .775 .773 .815 .847 .483 .468 .738 .909 .613 Professional & organized .745 .672 .667 .751 .822 Employees' professionalism .646 .620 .447 .568 .594 .651 .830 .671 .631 .518 .790 .614 .805 Quality of workmanship .847 .514 .688 .677 .506 .841 .595 .632 .714 .824 .811 .745 .732 .655 .734 .271 .611 .668 .829 .568 Communication .405 .662 .711 .369 .700 .635 .607 .890 .716 .625 .566 .681 .556 .647 Work done right .952 .733 .665 .612 .452 .733 .812 .619 .641 .714 .690 .555 .641 .900 .674 .862 Construction quality .965 .726 .666 .629 .704 .753 .642 .720 .855 .635 .811 .706 .373 .666 .678 Expertise .609 .432 .527 .668 .831 .638 .686 .464 .623 .508 .808 Installation crew .755 .578 .646 .709 .364 .794 .814 .706 .727 .738 .834 .602 .675 .832 Punchlist .612 .818 .429 .674 .621 .848 .728 .620 .606 .521 .841 .852 .694 .686 Quality of materials .840 .688 .609 .604 .619 .751 .461 .667 .555 .603 .824 .641 .541 .605 .640 .365 .687 .593 .776 .295 Schedule .594 .692 .562 .715 .805 .766 .584 .550 .763 .562 .526 .630 .861 .588 .602 Budget .557 .508 .491 .461 .549 .672 .661 .774 .733 .705 .726 .688 .448 .510 .760 Employees & subcontractors -.026 .574 .518 .578 .738 .628 .698 .638 .430 .526 .482 .296 Sales knowledge .489 .591 .483 .504 .593 .335 .498 .650 .509 .637 .774 .464 .506 .235 .606 .349 .545 .617 .610 Clean & safe I N T E R I O R R E N O VAT I O N K I T C H E N R E M O D E L L I V I N G RO O M R E M O D E L M A S T E R B AT H RO O M O U T D O O R K I T C H E N O U T D O O R L I V I N G A R E A PAT I O W O O D F L O O R I N G RO O F RO O F R E PA I R S C R E E N P O RC H S H O W E R S I D I N G S TA I R WAY S T O R M DA M A G E R E S T O R AT I O N T I L E S U N RO O M S W H O L E H O U S E R E M O D E L W I N D O W S I N T E R I O R PA I N T I N G Key Satisfaction Areas for 40 Common Remodeling Jobs— Problem Resolution, Trust, Value, and Being Professional and Organized are Universal Top Traits. This bubble matrix shows areas of focus and importance for consumers regarding their recent remodeling projects. The data was collected by GuildQuality and represents more than 100,000 consumer surveys conducted post-remodeling projects. Using the Pearson Coefficient—which describes the strength of the relationship between two variables on a decimal scale of -1 to +1 and indicates the strongest possible relationship— the chart denotes the correlation between overall satisfaction and specific aspects of the customer experience for different types of projects. QualifiedRemodeler.com QR July 2017 53

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