67% 70% 66% 77% 74% 72% 72% 73% 72% 67% 81% 68% 67% 77% 66% 65% 66% 73% 74%
Problem Resolution
45% 56% 60% 69% 56% 63% 63% 55% 63% 62% 68% 67% 67% 68% 66% 55% 57% 65% 64% 60% 61%
Professional & Organized
56% 61% 76% 75% 58% 67% 72% 54% 71% 68% 72% 68% 60% 76% 68% 57% 58% 67% 69% 64% 64%
Communication
68% 72% 65% 67% 68% 64% 57% 80% 63% 59% 77% 62% 61% 54% 65% 67%
Work Done Right
57% 63% 66% 63% 58% 55% 63% 65% 51% 65% 59% 68% 60% 61% 63% 64% 63% 58% 60% 61%
Value
59% 71% 78% 62% 69%
Punchlist
69% 68% 68% 63% 64% 72%
Trust
51% 59% 55% 67% 37% 53% 59% 63% 48% 51% 57% 70% 69% 63% 70% 70% 64% 54% 52%
Schedule
54% 61% 47% 51% 51% 45% 43% 51% 57% 42% 57% 61% 60% 50% 47% 49%
Quality Of Workmanship
51% 49% 53% 55% 50% 51%
Construction Quality
50% 46% 43% 50% 46% 48% 33% 64% 49% 56% 59% 46% 45% 49% 48% 42%
Installation Crew
32% 36% 41% 35% 43% 34% 34% 22% 37% 41% 39% 50% 41% 42% 40% 40% 41% 32% 34%
Clean & Safe
41% 48% 32% 30% 39% 28% 22% 32% 35% 37% 42% 40% 41% 31% 38% 38%
Quality of Materials
31% 40% 42% 34% 37% 41% 43% 41% 44% 41% 42% 42% 51% 34% 36%
Sales Knowledge
33% 37% 41% 40% 27%
Budget
43% 49% 30% 34% 48%
Employees & Subcontractors
44% 37% 48% 42% 45% 43%
Expertise
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Key Satisfaction Areas for 42 Common Remodeling Jobs –
Problem Resolution, Being Professional and Organized and
Strong Communication are Universal Top Traits
This heat map shows areas of focus and importance to consumers regarding their recent remodeling project.
The data was collected by GuildQuality and represents more than 100,000 consumer surveys conducted post remodeling projects.
Scores closer to 100 percent (larger circles) are very important to consumers who have recently remodeled.
QualifiedRemodeler.com QR July 2016 53