Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
Issue link: https://qualifiedremodeler.epubxp.com/i/703398
the prospect's needs and to determine which of our offerings best fit the prospect's home. We then prepare a detailed proposal and request the prospect come to our showroom for the proposal pre- sentation so we can show them all of the options that are proposed. At that time, we also cover our installation process, which is to follow the best practices of all our vendors when we install the products being bid. We also give them references to check out others that have installed the same products we are proposing. Our goal is to make them feel comfortable with their decision to go with Window Outfitters. Window Nation Fulton, Md. ¡ windownation.com GQ All-Time Recommend Rate: 93.64% GQ 2015 Recommend Rate: 93.65% Number of Jobs in 2015: 9,388 Type of Firm: Home Improvement/Replacement Aaron & Harley Magden At Window Nation, every employee is empowered to make decisions that aid in ensuring we exceed our customers' expectations. We utilize many tools, including GuildQuality surveying, to hold everyone from sales consultants to installers accountable for the entire experience. We also use email to up- date customers on the status of their order and relentlessly follow up during and after the install process. A team of talented individuals also manages all social media channels and provides almost real-time, personal responses. Woodbridge Home Exteriors, Inc. Dallas, Texas ¡ woodbridgeclassic.com GQ All-Time Recommend Rate: 94.75% GQ 2015 Recommend Rate: 92.83% Number of Jobs in 2015: 2,237 Type of Firm: Home Improvement/Replacement Mitchell Spector We have a Customer Care department, which touches base with each of our customers throughout the sales and installation processes as well as following up after installation and taking care of any service needs. Open commu- nication and dedication to excellent work and doing whatever is necessary to make our cus- tomers happy is the key. Two Storey Building Bolton, Mass. ¡ twostoreybuilding.com GQ All-Time Recommend Rate: 98.04% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 22 Type of Firm: Design/Build Douglas Storey Direct personal attention to all of our customers and a commitment to 100 percent satisfaction. We listen, we collaborate, we creatively design, we craft build, we manage details astutely, we communicate effectively, we verify, and we follow through on all commitments and ensure complete satisfaction with the f inished product. Upscale Remodeling Ithaca, N.Y. ¡ upscaleremodeling.com GQ All-Time Recommend Rate: 94.90% GQ 2015 Recommend Rate: 93.10% Number of Jobs in 2015: 40 Type of Firm: Full-service Remodeler Stephen Nash, Jr. As a third-generation remodeling contractor, you can safely say that remodeling is in my flood. We've completed more than 1,500 major projects since we started, and we boast a nearly 100 per- cent customer satisfaction rate. at's what hap- pens when you absolutely love what you do and truly care about your clients. People are more important than profits; we want clients for life, not just a job. We believe there is a unique and exciting future for every room in clients' homes, and that people deserve nothing less than a perfect remodel for their hard-earned money. Window Outfitters, Inc. Savage, Minn. ¡ replacementwindowsmpls.com GQ All-Time Recommend Rate: 99.66% GQ 2015 Recommend Rate: 97.56% Number of Jobs in 2015: 181 Type of Firm: Home Improvement/Replacement Robert E. Davis We have a customer first philosophy. We do not take shortcuts in the sales cycle. Most of our customers will be spending a significant amount of money with us, so we make sure they are completely educated on all of the op- tions available to them through our company. Our company has several window and door lines to offer, and many proposals will include options of more than one vendor for them to consider. We are not high-pressure; our initial customer call is to become familiar with QualifiedRemodeler.com QR July 2016 51