Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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Karlovec & Company Design/Build Remodel Shaker Heights, Ohio ¡ karlovec.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 14 Type of Firm: Design/Build Jim Karlovec Our entire business is built around taking re- sponsibility for our actions. We do that by fo- cusing our energies on building relationships with clients who see the value of the design-build model. By handling projects from concept to completion, we are able to systematically work through the key phases as a single team working toward specific targets. From client goal-setting sessions through scope of work development, design, budgeting, scheduling, project management and production, we are able to ef- fectively manage the entire process from beginning to end. By serving a hyper local, geographic market and a limited number of clients, we are able to focus limited resources with impact while nimbly respond- ing to issues and opportunities. Kinetic Kitchen & Bath Nigara Falls, N.Y. ¡ kinetickitchens.com GQ All-Time Recommend Rate: 97.89% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 200 Type of Firm: Full-service Remodeler Victor & Tina Battey Leadership, quality, trust and integrity are traits we demonstrate in our work everyday from client communications to design to expert construction. We believe meticulous planning makes for happy clients as much as quality craftsmanship. at's why we created our Total Care Management System, a carefully honed, step-by-step process that we put into action from our very first meeting. rough careful ad- herence to this process, we are able to keep on top of every detail — from meticulous designs, ordering materials, managing our craftsmen, inspecting the work in progress and all the way to completion. John Anderson Building Contractor, Inc. Tampa, Fla. ¡ jabcontractor.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 25 Type of Firm: Home Improvement/Replacement John Anderson For us, the key to customer satisfaction is con- stant communication between the customer, our job leads and administration. We only hire leads who we know will bend over backward to make our homeowners happy, and soon after a job begins the customers will know that. ey also know they can call or email the office or John anytime with questions or requests, and someone will always respond promptly. Having your house torn apart during the renovation isn't easy on anyone, but by communicating what can be expected at every phase of the job, we can make the process as painless as possible and, in the end, have a very satisfied customer. Johnson County Siding & Windows Co., Inc. Olathe, Kan. ¡ jocosiding.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 150 Type of Firm: Exterior Design & Remodel Teresa and Bill Christie Our family-owned business operates as a team with every member committed to complete customer satisfaction and the customer's experience from the initial con- tact to project completion. Every exterior remodel begins as an interactive process with the homeowner to determine the goals of the project. From there, we proceed to the design phase, ensuring all textures, styles and colors correlate to create aesthetic balance. Finally, we credit the quality and craftsman- ship of our labor force for expert installations resulting in beautiful, transformed exteriors. It's the commitment of the entire JOCO Siding & Window team that makes the difference, and the consistent result is happy, satisfied customers. We only hire leads we know will bend over backward to make our homeowners happy, and soon after a job begins the customers will know that. John Anderson SPECIAL REPORT: Customer Satisfaction 46 July 2016 QR QualifiedRemodeler.com