Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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Hullco, Inc. Chattanooga, Tenn. ¡ callhullco.com GQ All-Time Recommend Rate: 96.90% GQ 2015 Recommend Rate: 98.37% Number of Jobs in 2015: 905 Type of Firm: Home Improvement/Replacement Matt Hullander ere is not a single tactic, but more of a culture of caring. e way we do things is uncommon. At Hullco, we are passionate about impacting our customers and our community. For nearly 40 years, we've provided a level of service that is different than the rest, and, when you're from Tennessee, that means something special. We believe that do- ing the job right far outweighs just doing the job. I.P.O. Windows Direct Oxon Hill, Md. ¡ ipowindows.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 150 Type of Firm: Home Improvement/Replacement Reggie Danage Most people say, "Treat a customer's home like your own." We take it a step further and treat every home as if we are doing work for a family member or someone we generally love. You never want to disappoint a loved one so we live by our slogan, "e right window at the right price installed the right way." JEB Design/Build, LLC Shreveport, La. ¡ jebdesignbuild.com GQ All-Time Recommend Rate: 90.70% GQ 2015 Recommend Rate: 93.75% Number of Jobs in 2015: 25 Type of Firm: Design/Build Jeb Breithaupt, B.Arch, MBA We have developed a successful process that gives the client a single point of contact throughout both phases of the project — a lead designer during the design and estimating phase, and a project manager during production. is process provides a firm scope of work and contract price, as well as a 3-D rendering of the project for visual confirmation. During production, each client receives a weekly construction report by the overall production manager to assess any concerns the client may have during construction, and a two-year limited warranty on every project provides a further layer of confidence for the client. Guardian Home Improvements Morrisville, Pa. ¡ guardianstormrepair.com GQ All-Time Recommend Rate: 98.48% GQ 2015 Recommend Rate: 98.41% Number of Jobs in 2015: 250 Type of Firm: Roofing & Siding Replacement Robert Frehafer Guardian Home Improvements is a business that cares about their clients. From day one, we walk our clients through the process of their new roof or siding installation and are always here when they need us until long after the job is complete. Any questions they have or any services they might need, Guardian is there. We pride ourselves on 100 percent customer satis- faction. Great materials, great workers and a great sense of pride when the job is completed and we have gained another satisfied client. Home Town Restyling Hiawatha, Iowa ¡ hometownrestyling.com GQ All-Time Recommend Rate: 95.76% GQ 2015 Recommend Rate: 97.07% Number of Jobs in 2015: 625 Type of Firm: Home Improvement/Replacement Wayne W. Winn For 30 years, we have had a different business model than most in our industry. Our entire team works to improve everyday. We have mar- keting, sales, installation and service departments that have consistency throughout and deliver the same message. We all understand a satisfied cus - tomer is more business in the future; we also understand a dissatisfied customer can take to Internet blogs and social media in attempt to destroy you. With a current 97 percent of our customers likely to recommend us, I'm proud of the wonderful people I work with. GuildQuality has been a great measurement tool for us; every department wants high marks. High marks lead to customer satisfaction which leads to business success. Hopkins & Porter Construction, Inc. Potomac, Md. ¡ hopkinsandporter.com GQ All-Time Recommend Rate: 92.03% GQ 2015 Recommend Rate: 92.31% Number of Jobs in 2015: 70-75 Type of Firm: Design/Build/Remodeling Specialists Ray Hornsby We focus on the clients' needs through open communication from the beginning of the proj- ect to its full completion. Our goal is complete client satisfaction throughout each phase of the project. We genuinely care about each and every client and the space they have entrusted us to create for them. QualifiedRemodeler.com QR July 2016 45