Qualified Remodeler Magazine

JUL 2016

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/703398

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Page 44 of 67

Legacy Builders Group Cincinnati, Ohio ¡ designbuildremodel.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 25 Type of Firm: Design/Build Bill Haussler Chris Otte We conduct our business with a client focus through the pre-planning, design and construction phases. We continually train our staff on how to provide a superior customer experi- ence. It is a topic of discus- sion at almost every staff meeting. Our company also believes in devel- oping a partnership with our clients. We don't expect our clients to sign a contract, and move out of the way and let us do our thing; they are an integral part of the construction team and we treat them as such. Lifetime Shingles, LLC Chili, Wis. ¡ lifetimeshingles.com GQ All-Time Recommend Rate: 96.61% GQ 2015 Recommend Rate: 96.97% Number of Jobs in 2015: 50-75 Type of Firm: Home Improvement/Replacement Wayne J. Stanek We operate Lifetime Shingles with the highest level of integrity. From our salespeople to our office staff, we expect nothing but the best, and in turn provide that to our customers. We strive to leave a jobsite knowing our customers are thrilled, not just sat- isfied with their new stone coated steel roof and their entire experience with Lifetime Shingles. Our employees are readily available to answer questions before, during and after an installation. We know the importance of keeping our word; that is why our customers continue to rank us highly on surveys and recommend us to their family, friends and neighbors. McCarthy Metal Roofing Raleigh, N.C. ¡ mccarthymetalroofing.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 15-20 Type of Firm: Home Improvement/Replacement Timothy P. McCarthy We attribute our success to our high desire to help the customer, rather than to sell to the cus- tomer. When keeping our main priority con- sulting, we find our customers are far happier than when they feel as though someone is using high-pressure sales tactics. Lancaster County Timber Frames, Inc. York, Pa. ¡ lancotf.com GQ All-Time Recommend Rate: 97.89% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 29 Type of Firm: Timber Framing Anthony (Tony) Zaya It is difficult to isolate the one "best practice" responsible for our scores; there are numerous factors at play. However, from day one, 20 years ago, we set as our guiding principle "to treat the client as we would like to be treated, and to build as if we were building for ourselves." is principle has driven everything from our responsiveness to our craftsmanship, from our attention to detail, to the simple language of our lifetime warranty. Landis Architects/Builders Washington D.C. ¡ landisconstruction.com GQ All-Time Recommend Rate: 93.89% GQ 2015 Recommend Rate: 96.43% Number of Jobs in 2015: 69 Type of Firm: Design/Build Chris Landis We attribute our high customer service score to several factors. e goal of each job is on-time delivery, a happy client and meeting our net profit goal. All our employees are aware of those three goals. We are a performance-based com- pany and provide a bonus for profitable jobs — sharing half of the net profit above our goals with the team. It also helps to have an employee vs. fully subcontractor organization where our employees take own- ership of their role. LeafGuard Exteriors Granger, Iowa ¡ guttersiowa.com GQ All-Time Recommend Rate: 96.51% GQ 2015 Recommend Rate: 96.45% Number of Jobs in 2015: 1,349 Type of Firm: Home Improvement/Replacement Joe Smith We believe the customer experience is due to our high satisfaction rating. From the intial phone inquiry and our professional associates informing the customer on every step of the project, our customers are well informed on every aspect of their project. Our lifetime work- manship warranty and service after the sale sets us apart from our peers. Our referral rates are one of the highest in the industry and with our extensive reference list, you are sure to find a neighbor who has had a great home im- provement project with us. QualifiedRemodeler.com QR July 2016 47

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