This heat-map shows areas of focus and importance to consumers regarding their recent remodeling project. The data was collected by GuildQuality and represents more than 100,000 consumer surveys
conducted post remodeling projects. Scores closer to zero (blue) are less important for consumers than scores closer to 100% (red), which are very important to consumer who have recently remodeled.
The GuildQuality/ Qualified Remodeler
TYPE OF JOB
Budget Clean
&
Safe
Communication Construction Quality Employees
&
Subcontractors Expertise Installation Crew Problem Resolution Professional
&
Organized Punchlist Quality
Of
Materials Quality
Of
Workmanship Sales Knowledge Schedule Trust Value
Addition 38% 32% 73% 53% 33% 46% 45% 70% 63% 77% 32% 47% 40% 77% 75% 61%
Aging in place 24% 58% 61% 49% 40% 68% 56% 40% 41% 37% 46% 62% 68%
Basement remodel 32% 28% 63% 47% 26% 39% 59% 54% 46% 30% 49% 47% 63%
Bathroom remodel 38% 28% 62% 47% 29% 39% 37% 68% 60% 57% 34% 42% 34% 57% 62% 63%
Carpentry 23% 70% 43% 80% 69% 65% 59%
Commercial roof 41% 66% 50% 63% 61% 31% 64% 37% 46% 55%
Deck 33% 37% 68% 52% 31% 37% 48% 71% 66% 30% 44% 39% 59% 56% 55%
Design-build remodel 47% 35% 71% 51% 34% 37% 47% 69% 60% 75% 25% 44% 37% 76% 69% 61%
Energy efciency
upgrades
25% 67% 51% 38% 69% 68% 40% 42% 40% 55% 56% 66%
Entry doors 36% 68% 53% 46% 76% 66% 37% 46% 38% 56% 62%
Exterior painting 41% 64% 52% 77% 58% 38% 48% 35% 39% 61%
Fire damage
restoration
43% 65% 51% 67% 64% 35% 53% 68% 78% 59%
Garage 22% 58% 42% 71% 50% 66% 62%
Gutter protection 43% 35% 69% 44% 41% 38% 44% 75% 66% 51% 35% 49% 39% 63% 75% 60%
Gutters 31% 33% 68% 54% 45% 38% 43% 77% 61% 61% 39% 52% 39% 53% 70% 63%
Hardscaping 44% 75% 73% 63%
Historic restoration 44% 66% 67% 66% 55% 70% 62%
Home energy audit 27% 64% 62% 58% 47 % 47 % 57%
HVAC service job 34% 63% 70% 52% 53% 39% 40% 69%
Insulation 44% 33% 69% 46% 38% 39% 49% 71% 68% 69% 31% 47% 34% 66% 63% 54%
Key Satisfaction Areas for 40 Common Remodeling Jobs
SPECIAL REPORT: Customer Satisfaction
42 July 2015 QR QualifiedRemodeler.com | ForResidentialPros.com