Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/548106

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Page 38 of 59

South Coast Solar Metairie, La. GQ All-Time Recommend Rate: 97.83% GQ 2014 Recommend Rate: 98.5% Type of Firm: Solar Website: southcoastsolar.com Robert Suggs South Coast Solar is proudly locally owned and operated. It was founded by Louisiana innova- tors with a commitment to your home, neighbors and community. Te entire South Coast Solar team is dedicated to helping the people of Louisiana get the greatest energy value through solar power systems, natural gas generators and energy efciency programs. Even beyond our 25-year guarantee, South Coast Solar provides peace of mind, ensuring outstanding quality, customer satisfaction and solar production for years to come. Toms River Door and Window Toms River, N.J. GQ All-Time Recommend Rate: 97.79% GQ 2014 Recommend Rate: 96.63% Type of Firm: Home Improvement/Replacement Website: tomsriverdoorandwindow.com Jerry and Bob Mikaelian Customer service is our best practice to attribute to our high customer satisfaction scores. We pride ourselves on assuring every job is completed to the customer's expectation. We do this by making sure that we have reached or exceeded the value of our product and services. Keilty Remodeling, Inc. Boise, Idaho GQ All-Time Recommend Rate: 97.73% GQ 2014 Recommend Rate: 96.97% Type of Firm: Full Service Remodeler Website: keiltyremodeling.com Bill Keilty Professionalism from initial contact through project completion. Bill Keilty's construction experience is invaluable in the sales and design process, and a very knowledgeable and atten- tive production manager sees that the projects run smoothly. Woodstock Building Associates, LLC Woodstock, Conn. GQ All-Time Recommend Rate: 97.70% GQ 2014 Recommend Rate: 96.77% Type of Firm: Design/Build Website: wbahomes.com Doug Porter Our team approach of professionals ensure our projects are done on time and on budget. Comprehensive project planning and manage- ment, good communication, quality workman- ship and materials, attention to detail, as well as addressing any issues a client has quickly makes for high customer satisfaction. Apter Remodeling Craftsman Annapolis, Md. GQ All-Time Recommend Rate: 97.67% GQ 2014 Recommend Rate: 97.37% Type of Firm: Full Service Remodeler Website: apterremodeling.com Andy Apter I listen to my customers' needs and fully explain the remodeling process to them. Once I start the work, my customers are kept informed of the progress and schedule throughout the proj- ect. Upon completion, I maintain a relationship with them. Bellweather Construction Philadelphia GQ All-Time Recommend Rate: 97.67% GQ 2014 Recommend Rate: 94.74% Type of Firm: Design/Build Website: bellweatherllc.com Will Giesey We encourage strong and lasting relationships with our clients, which helps to build the com- pany brand and bring in more referral business. Here are some of our tactics: Launched a handy- man service exclusively for our past clients — they feel like we take care of them and all of their needs, and this trust leads to repeat busi- ness and referrals. We sent a hand written "thank you" card for every referral. We make three-month and 12-month "check in" phone calls directly from the managers. Host open houses and client dinners at the end of projects. Take professional photos at every job and give copies to the clients — we're very proud of our work. Tese are just a few of the things we do. QualifiedRemodeler.com | ForResidentialPros.com QR July 2015 39

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