Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/548106

Contents of this Issue


Page 37 of 59

Curb Appeal Renovations, Inc. Keller, Texas GQ All-Time Recommend Rate: 98.41% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: curbappealrenovations.com Robin and Rob Burrill Personal attention/follow up … making sure all their needs are satisfed … BEFORE we start the project! Architectural Building Arts, Inc. Madison, Wis. GQ All-Time Recommend Rate: 98.11% GQ 2014 Recommend Rate: 88.89% Type of Firm: Design/Build Website: designbuildmadison.com Melinda Monroe We attribute our success in our customer satis- faction scores to providing our clients with a seamless process and the high level of com- munication we provide throughout the design and construction process. We accomplish great client satisfaction by having a dedicated project manager and weekly project site meetings that include production, design and sales. We keep the disruptions in their homes to a minimum, jobsites protected and clean every day, maintain efcient timelines, quality workman- ship, and the hiring of expert craftspeople and subcontractors. Amsted Design-Build Ottawa, Ontario GQ All-Time Recommend Rate: 98.08% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: amsted.ca Steve Barkhouse We attribute our high customer satisfaction rate to the level of importance it receives in our com- pany. Our Mission Statement reads, "Our Mission must be to exceed the expectations of our customers, whom we defne as clients, part- ners and fellow employees. We will accomplish this by committing to our shared values and by achieving the highest levels of customer satis- faction." Tis appears on the walls of our ofces, on cards in each employee's wallet and is read at every meeting. Tis singular aim focuses our decision making and streamlines our communication systems to ensure a superior client experience. Integrity Roofng LLC Lee's Summit, Mo. GQ All-Time Recommend Rate: 98.04% GQ 2014 Recommend Rate: 96.67% Type of Firm: Roofng, Siding, Windows Website: integrityroofngllc.com David Todd and Blake CLarkson Because we are a local company, it allows us better control in all aspects of our business. Tis also assures that our customers receive the kind of personal service and protection they deserve. We take the time to build a relationship with our customers and never sell them services they do not need. If something does go wrong, we will be there to make it right. Titan Siding, Windows and Exteriors Austin, Texas GQ All-Time Recommend Rate: 97.92% GQ 2014 Recommend Rate: 98.25% Type of Firm: Home Improvement/Replacement Website: titansiding.com Mike Connors We treat our customers as our most valuable asset. Westside Remodeling, Inc. Thousand Oaks, Calif. GQ All-Time Recommend Rate: 97.87% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: westsideremodeling.com Bob Sturgeon Holding our staf and subcontractors accountable to applying our Core Values — which are in- tegrity, excellence and commitment — in ev- erything we do. Also, we continuously strive to improve our business from the feedback reported in our GuildQuality reviews. Lastly, we make customer satisfaction our No. 1 priority. SPECIAL REPORT: Customer Satisfaction 38 July 2015 QR QualifiedRemodeler.com | ForResidentialPros.com

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