Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/548106

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Page 36 of 59

Sideco Inc. North Little Rock, Ark. GQ All-Time Recommend Rate: 98.66% GQ 2014 Recommend Rate: 96% Type of Firm: Home Improvement/Replacement Website: sidecoinc.com Jimmy Russell Our secret to consistently earning high customer satisfaction scores is to completely forget about the scores and concentrate on the customer. From our very frst contact, we strive hard to increase the customer's expectation of our work. By the time we begin their project, we want our clients to expect nearly perfect quality from us. From that point on, we have only one goal: to exceed all their expectations. Te high satisfaction scores follow naturally. McClurg Design, Build, Remodel, Repair Marcellus, N.Y. GQ All-Time Recommend Rate: 98.53% GQ 2014 Recommend Rate: 98.31% Type of Firm: Design/Build Website: mcclurgteam.com Scott McClurg Customer satisfaction is the centerpiece of our business. We focus on superior quality, crafts- manship and communication. We strive to ex- ceed expectations and most importantly we listen to our customers. In many cases we are fortunate to create lasting friendships and great memories. We truly care about our clients and providing them with an experience that's as unique as the projects we work on. Above and beyond all else, we believe in giving back and supporting the community. Accurate Carpentry, LLC Middletown, Ohio GQ All-Time Recommend Rate: 98.44% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: accuratecarpentry1.com Kindra and Dwayne Hacker We are highly motivated to supply the best quality with the best products. Our service is open and honest, we answer any and all questions, and al- ways give suggestions. I think home- owners respect that. Roofng & More Inc. Herndon, Va. GQ All-Time Recommend Rate: 98.91% GQ 2014 Recommend Rate: 100% Type of Firm: Home Improvement/Replacement Website: roofngandmoreinc.com Kyle Hoffman Our Promise and Pledge to every customer: We will treat your home as if it were our own home; We will respect you as a member of our own family; We will strive to earn your satisfaction 100%, whatever that takes. Anyone who wears the Roofng & More logo lives by this pledge or they would not wear it. A few of the tactics and best practices we attribute to our high customer satisfaction scores are: our vision, core values, mission statements, clear and detailed job descriptions, standard op- erating procedures, employee handbook. Train, train, train and equip every employee to do their absolute best. We thank every customer that took the time to complete the GuildQuality survey for us. Payne & Payne Builders, Inc. Chardon, Ohio GQ All-Time Recommend Rate: 98.86% GQ 2014 Recommend Rate: 95% Type of Firm: Design/Build Website: payne-payne.com F. Michael and David S. Payne Our success is the result of a company culture that is committed to customer satisfaction. Everyone in our company knows the end product must meet or exceed the expectations we set but, most importantly, our client's experi- ence is as critical to their satisfaction as the product itself. Terefore, we focus on our process as much as we do the product, and go above and beyond to make sure our clients are thrilled. BNW Builders Richmond, Va. GQ All-Time Recommend Rate: 98.81% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: bnwbuilders.com Bruce Wiegan If a customer has a question or concern, it is addressed immediately. When we show up to frst start work, a designated employee identifes themselves to the customer as their main point of contact for any questions or concerns 24/7 while the work is in progress. Outside of business hours we have a live answering service as well, so we can literally be reached 24/7. QualifiedRemodeler.com | ForResidentialPros.com QR July 2015 37

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