Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

Contents of this Issue


Page 48 of 71

COMPANY TYPE OF FIRM CEO RESPONSE Ronald L Dimon Construction Co., Inc. Manlius, N.Y. dimonconstruction.com 99.08% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 61 Number of Jobs in 2018 Design/Build Ronald Dimon and Peter Dimon DELIVERING QUALIT Y WORKMANSHIP: Quality workmanship is something that Dimon Construction is known for. We are very appreciative of our men because they take pride in the work that they do. Our customers are assured that their project, big or small, will be completed in the proper way—the way it should be done. RPS Remodeling Lincoln, Calif. goforrps.com sacramentosiding.com eastbaysiding.com northbaysiding.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 92 Number of Jobs in 2018 Home Improvement/ Replacement Rick James DELIVERING QUALIT Y WORKMANSHIP: All of our crews receive continual training to ensure that we adhere to best practices. We (ownership) are present on the job throughout the duration of the job. Communication is key, and it is an area that we are constantly trying to improve on. We encourage our clients to check out our GuildQuality surveys from our past customers. We will also provide our potential clients with local jobs they can go to see the quality of workmanship and to speak with our previous customers regarding their experience in working with RPS. Van Metre Design Build Ashburn, Va. vanmetredesignbuild.com 96.3% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 23 Number of Jobs in 2018 Design/Build + Full-service Remodeler + Custom Home Builder Brian Davidson APPROACH TO PROBLEM RESOLUTION: We minimize issues that arise by setting the proper expectations for our clients and continually working to exceed those expectations. We spend a large portion of every project in the design and planning stages, so that once construction begins we have a very clear critical path to finishing the project on time and on budget. Every job comes with some hurdles so when issues come up, big or small, we proactively work as a team to adapt and overcome. VanWeelden Co. Des Moines, Iowa bradvanweelden.com 99.57% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 100 Number of Jobs in 2018 Home Improvement/ Replacement Brad VanWeelden APPROACH TO PROBLEM RESOLUTION: We try to emphasize that the customer is always right. If something unexpected happens or we make a mistake, we need to resolve the issue immediately. If these things aren't handled quickly, they can set a bad tone for the duration of the whole project. GuildQuality helps us evaluate and eliminate some of these possible problems that we may not have realized even existed. Windows USA, LLC Royal, Ark. windowsusa.com 98.14% GQ All-time Recommend Rate 98.14% GQ 2018 Recommend Rate 8,155 Number of Jobs in 2018 Home Improvement/ Replacement Mike Allbritton USING AND HANDLING RATINGS AND REVIEWS: We respond to customer reviews individually and personally. We begin by saying thank you; this allows us to show customers we appreciate and value their patronage and candid feedback. If the review is negative, we apologize and empathize. People do not care how much you know until they know how much you care. We are firm believers in owning our mistakes, we certainly endeavor to take responsibility without fail, [and] we most assuredly do not make excuses. Most importantly, we correct the issue to the customer's satisfaction, then ask they remove the negative online review or post a follow up concerning the resolution. If there's nothing that can remedy the circumstance, we will go to great lengths to respond to the reviewer, take ownership and promise to correct the problem so it does not affect other homeowners in the future. QualifiedRemodeler.com July 2019 49

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