Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

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Page 45 of 71

COMPANY TYPE OF FIRM CEO RESPONSE Landis Architects/Builders Washington, D.C. landisconstruction.com 94.71% GQ All-time Recommend Rate 97.22% GQ 2018 Recommend Rate 96 Number of Jobs in 2018 Design/Build Chris Landis and Ethan Landis APPROACH TO PROBLEM RESOLUTION: We have thorough processes and checklists in place that help us avoid missing critical information. Our team members also constantly communicate with each other and with the client. We also use Buildertrend, a cloud-based software, to keep the client updated with project photos and schedules. We tell clients there will be glitches during the renovation process, and it's our response to these glitches that shows our level of service. When we bring issues to the attention of the client, we try to present them with solutions and options at the same time. McBride Construction Inc. Petoskey, Mich. mcbrideconstructioninc.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 69 Number of Jobs in 2018 Full-service Remodeler David McBride DELIVERING QUALIT Y WORKMANSHIP: We hire quality carpenters who enjoy their work and take pride in the customer projects they do every day. We have the "McBride Way" that holds our carpenters and sub-trades to a higher standard to ensure our customers receive the best job possible every time. Our production manager meets with our lead carpenters twice per week and also calls them daily to make sure the project is going well and quality is maintained. Modern Exterior Solutions Bellevue, Wash. modernexteriorsolutions.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 35 Number of Jobs in 2018 Full-service Remodeler + Home Improvement/ Replacement Arbri Allaraj APPROACH TO PROBLEM RESOLUTION: Before the start of a new project, I ensure all planning has been completed. I order all the necessary materials and ensure that delivery will be on time and appropriate quantities. I inform all my employees of the time that they're supposed to be on the jobsite as well as what is expected of the project. In the case a problem arises—such as when a customer is upset about something to do with the project—I let the customer talk and make sure I understand them, then I do my best to resolve the problem as efficiently as possible. Mr. Roofing, Inc. South San Francisco, Calif. mrroofing.net 98.69% GQ All-time Recommend Rate 98.15% GQ 2018 Recommend Rate 200 Number of Jobs in 2018 Home Improvement/ Replacement Carlos Rodriguez DELIVERING QUALIT Y WORKMANSHIP: All our production professionals are certified by the major manufacturers in the roofing and solar industry. We also have them complete NRCA and WSRCS training. This helps us install our systems correctly and meet the technical requirements for the long-term warranties by each manufacturer. We also have project managers follow a preconstruction meeting, a zero defects checklist per system we install, and a final walkthrough to ensure our client's complete satisfaction. Most of our projects are inspected by the manufacturers when we register the long-term warranties. All of our projects are inspected by the city or town's building department in which we are working. We perform safety tailgate sessions and bi-weekly safety meetings to help our production teammates work in a safe and healthy workplace and worksite. This helps us perform our work to the highest standards. North Georgia Replacement Window, Inc. Roswell, Ga. ngwindows.com 97.95% GQ All-time Recommend Rate 97.16% GQ 2018 Recommend Rate 800 Number of Jobs in 2018 Home Improvement/ Replacement Ted Kirk and Jonathan Collum DELIVERING QUALIT Y WORKMANSHIP: Quality of workmanship is often in the details of the job. North Georgia Replacement invests every year in training our installers and improving our processes. We work with the best product and material providers and building scientist in the country to make sure we are using the most advanced procedures and materials available. We encourage our prospective customers to actually visit jobs—completed or ongoing—in their area and compare this to any company in our market. If this happens, we know we'll win nine out of 10 jobs. 46 July 2019 QualifiedRemodeler.com SPECIAL REPORT

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