Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

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Page 44 of 71

COMPANY TYPE OF FIRM CEO RESPONSE Karin Ross Designs Lee's Summit, Mo. karinrossdesigns.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 60 Number of Jobs in 2018 Design/Build + Full-service Remodeler Karin Ross APPROACH TO PROBLEM RESOLUTION: Preparation is everything. From early stage of the process, client goes through a "class" with us of what to expect and how to handle it emotionally. So if a problem occurs, the client is prepared to start with, which makes things so much easier. Any employees we have are trained to stay calm and refer the client immediately to the owner. Karin is available right away to make sure she addresses the problem and has a solution. KLAM Construction Clackamas, Ore. klamconstruction.net 99.44% GQ All-time Recommend Rate 98.78% GQ 2018 Recommend Rate 366 Number of Jobs in 2018 Home Improvement/ Replacement Abel Serrano APPROACH TO PROBLEM RESOLUTION: We maintain good communication with our customers and quickly address any issues that arise. Beginning with the initial phone call, we make it a point to communicate clearly to our customers what to expect and to answer their questions to their satisfaction. Each member of our team understands that providing excellent customer satisfaction is a priority, and they know how important their role is in making sure our customers are taken care of. When an issue does occur, we apply the guidelines of common sense, honesty and respect to quickly find a remedy. Kliethermes Home & Remodeling, Inc. Columbia, Mo. kliethermes.com 96.67% GQ All-time Recommend Rate 95.83% GQ 2018 Recommend Rate 50 Number of Jobs in 2018 Design/Build Cale Kliethermes DELIVERING QUALIT Y WORKMANSHIP: Reputation is the starting point for our company. We have been in business for over 42 years. To ensure work of the highest quality, each client has a team consisting of a project coordinator, designer and project manager. Each team member is responsible for educating and guiding the client through the remodel experience. During construction, the client and project manager meet weekly. At each phase of the project, a checklist is completed with the client before moving onto the next phase. Our staff and trades are trained that if you think it is good enough it isn't, and what we do when no one is looking is more important than what you do in front of an audience. Kotch's Windows N More Howell, Mich. kotchs.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 103 Number of Jobs in 2018 Home Improvement/ Replacement Michael Kotch USING AND HANDLING RATINGS AND REVIEWS: We use those reviews from those sources on our website. We print them and place them in the hands of our potential customers. Lakeside Exteriors, Inc. Chesterfield, Mo. lakesideexteriors.com 95.88% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 87 Number of Jobs in 2018 Design/Build + Full-service Remodeler + Home Improvement/ Replacement Matt Merrifield and Dan Merrifield APPROACH TO PROBLEM RESOLUTION: All our jobs go through a preconstruction meeting, consisting of the homeowners, the design rep and the production manager. We discuss the job right after the sale to make sure the homeowner is comfortable [with] how we will proceed. We discuss where the material will be located as well as the dumpster and jobsite trailer. This meeting helps our communication as we prep for production. QualifiedRemodeler.com July 2019 45

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