Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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COMPANY TYPE OF FIRM CEO RESPONSE Hubbard Roofing & Exteriors, Inc. Calgary, Alberta, Canada hubbardexteriors.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 800 Number of Jobs in 2018 Full-service Remodeler + Home Improvement/ Replacement Sarah Hubbard and Kelly Bryden APPROACH TO PROBLEM RESOLUTION: We are very transparent with our quotes and have no hidden or additional costs. The quote you receive is the total the customer will pay at completion. If a problem occurs, the customer's original point of contact (sales team) will work with the homeowner, and our employees are not engaged. Hullco Chattanooga, Tenn., & Knoxville, Tenn. callhullco.com 96.51% GQ All-time Recommend Rate 96.46% GQ 2018 Recommend Rate 926 Number of Jobs in 2018 Design/Build + Full-service Remodeler + Home Improvement/ Replacement W. Matthew Hullander APPROACH TO PROBLEM RESOLUTION: We believe that doing the job right far outweighs just doing the job. We take whatever steps necessary to ensure that the job is done correctly, and will go back until we are certain it is and the customer is satisfied. Our culture throughout Hullco ensures this. We make sure to ask a lot of questions and hire the best employees. Jabs Construction Inc. Dumfries, Va. jabsinc.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 213 Number of Jobs in 2018 Design/Build + Full-service Remodeler Christopher Jabs and Timothy Jabs DELIVERING QUALIT Y WORKMANSHIP: We are a company with over 40 years in business. The craftsmanship learned by all our employees comes from the highest quality of work that goes back a total of four generations in our family. Our experience in the area where we work and our Class A license gives our clients the assurance that our work is top-notch. Johnson County Siding & Window Co., Inc. Olathe, Kan. jocosiding.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 125 Number of Jobs in 2018 Home Improvement/ Replacement Bill Christie and Teresa Christie APPROACH TO PROBLEM RESOLUTION: Our company operates on the belief that communication within our organization and with our clients is the foundation of our success. We begin with a very detailed scope of work so the homeowner knows what work will be done and exactly what products will be installed. Taking these extra steps to include details in the written scope of work helps to eliminate misunderstandings and assure the client their expectations will be met. We train our employees to pay close attention to detail, ask clarifying questions and be active listeners. If an unexpected problem occurs, we quickly and honestly inform the customer, take ownership for any error and explain how the problem will be resolved. K Squared Builders, Inc. Keymar, Md. ksquaredbuilders.com 99.31% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 19 Number of Jobs in 2018 Design/Build + Full-service Remodeler Dale Kramer DELIVERING QUALIT Y WORKMANSHIP: We take our motto, "The way you want it," to heart. We look at "industry standards" at best as a general description and believe our workmanship is well beyond it. If work is not done right, it will be redone properly. If it is right but perhaps a client doesn't understand what is acceptable, we will meet with them to educate and explain. For example, we recently had a client who did not understand that vinyl siding/trim is made to expand and contract and some gaps are necessary to allow this movement. 44 July 2019 QualifiedRemodeler.com SPECIAL REPORT

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