Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

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Page 42 of 71

COMPANY TYPE OF FIRM CEO RESPONSE Gravina's Window Center of Littleton Littleton, Colo. windowsforyourhome.com 96.24% GQ All-time Recommend Rate 97.73% GQ 2018 Recommend Rate 600 Number of Jobs in 2018 Home Improvement/ Replacement Jim Gravina USING AND HANDLING RATINGS AND REVIEWS: We send out customer surveys all the time, and they let us know what we did right and what we can do better. We also ask them to review us anywhere they choose if they can. Good or bad, feedback is of utmost importance because not every home and job are the same. No matter how long we have been in business we can always learn something new. The best place to learn is from our customers and reviews. Hamtil Construction LLC St. Louis, Mo. hamtilconstruction.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 33 Number of Jobs in 2018 Full-service Remodeler Paul Hamtil and David Hamtil APPROACH TO PROBLEM RESOLUTION: Our company invests a lot of time in preconstruction planning. A well-executed job handoff from sales to production is the start to a successful project. We discuss everything from design details to communication to housekeeping and use checklists and apps to capture information for use team-wide. Having good planning and setting client expectations well helps us to avoid issues. Inevitably, problems do come up from time to time. Our in-house team training includes role playing, discussing conflict resolution, reviewing lessons learned from issues we encounter, and reviewing our internal procedures for how to respond to problems. HC Remodel & Design Omaha, Neb. hcremodel.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 22 Number of Jobs in 2018 Design/Build Gary Haldeman USING AND HANDLING RATINGS AND REVIEWS: At the final walk- through, we always tell clients to expect to hear from GuildQuality and that reviews are very important to our business. We ask our clients to help us by leaving reviews on other websites as well. Clients do get busy, so one way we have utilized to receive more reviews is a short email sent a few months after the initial GuildQuality survey is filled out. We ask our clients to please consider leaving a review on Google or Houzz. We take an extra step of copying and pasting their GuildQuality review into the email to remind them what they said about their experience a few months before. HIVEX Basement Finishing Co. Fredericksburg, Va. hivexbasements.com 98.77% GQ All-time Recommend Rate 98.82% GQ 2018 Recommend Rate 85 Number of Jobs in 2018 Home Improvement/ Replacement Christopher McNally and Lena McNally DELIVERING QUALITY WORKMANSHIP: To ensure workmanship is top-notch, we train our crews to be the best at their specific trade and also have knowledge of the overall construction of basements so they can support each other. This results in our crews holding themselves and each other accountable to our high standard. If a crew member notices something that needs to be improved from a previous phase, they will be sure to correct it or let someone know what needs to be done. Conveying the quality of our work to our clients really comes from the initial conversation, which sets expectations about the basement finishing process. By letting them know phase-by-phase what to expect, it allows them to see past the construction and stay excited for the final product. HMC Builders Seneca, S.C. hmcbuilders.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 275 Number of Jobs in 2018 Full-service Remodeler + Home Improvement/ Replacement Adam Jones DELIVERING QUALIT Y WORKMANSHIP: We guarantee everything we do—if we touch it, we own it. This can cause the occasional headache, but it enables our clients to trust that no matter what we will execute the project. If the project manager or company owner visits a jobsite and finds something done incorrectly, we have the same employees who incorrectly completed the project correct it. We have a zero-tolerance policy for sub-standard work. Anything not meeting our standards is removed and redone, regardless of cost or time involved. We find this is a learning opportunity for employees and also reinforces our expectations to have projects meet our standards. QualifiedRemodeler.com July 2019 43

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