Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

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Page 41 of 71

COMPANY TYPE OF FIRM CEO RESPONSE DreamMaker Bath & Kitchens of Orland Park Orland Park, Ill. dreambkop.com 98.31% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 12 Number of Jobs in 2018 Design/Build Glen Borkowski and Denise Borkowski (not pictured) USING AND HANDLING RATINGS AND REVIEWS: We are proud to ask our customers for their reviews, starting with GuildQuality. We offer them a list of review sites at our first meeting and encourage them to check us out at all of the sites. We use our reviews from GuildQuality to share on Facebook and our website. Links to all reviews from GuildQuality, the Better Business Bureau, Houzz, Google and Yelp are responded to in a very timely manner, and we are proud to continue our efforts to make a customer a customer for life. Eberle Remodeling Fair Oaks, Calif. eberleremodeling.com 100% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 20 Number of Jobs in 2018 Design/Build Kent Eberle USING AND HANDLING RATINGS AND REVIEWS: We do not actively encourage reviews on social media. Most of our clients are inundated with requests to fill out surveys and are tired of responding to them. In addition, much of what is read in online reviews may be erroneous and misleading. However, there is no doubt social media reviews can be powerful and can cast the company in bad light. Responding quickly and thoughtfully to negative reviews is always the best policy. One bad review can tarnish years and years of hard work, so it's important to stay on top of them with prompt, honest and heartfelt responses. Elor Energy San Diego, Calif. elorenergy.com 98.26% GQ All-time Recommend Rate 99.34% GQ 2018 Recommend Rate 2,800 Number of Jobs in 2018 Home Improvement/ Replacement + Energy-efficient Renovations Guy Motaey and Shimrit Motaey (not pictured) DELIVERING QUALIT Y WORKMANSHIP: Elor Energy has a research department that keeps us in check for our 98 percent customer satisfaction rating. We do not purchase any extra accessories, like caulking, stucco, nails, wood, etc., from a yard store. We only have high-quality materials to ensure the lifespan in our products. Elor is 110 percent committed to high-quality and great installation. We leave a strong warranty, backed up by the manufacturing company. Labor, material [and] manufacturer: "We do it right the first time." Exterior Source Richmond, Va., and Chesapeake, Va. exteriorsourceva.com 97.56% GQ All-time Recommend Rate 98.34% GQ 2018 Recommend Rate 1,946 Number of Jobs in 2018 Home Improvement/ Replacement Rod Renfrow USING AND HANDLING RATINGS AND REVIEWS: As a business in today's environment, you should assume that your potential customers will check you out online. This includes customer comments and recommendations. Because we realize how important customer recommendations are, we ask our customers if they would mind taking a few minutes to rate us—whether it's on Facebook or Google. We ask this during our installation follow-up call from our office. In addition, anytime that we get positive comments by phone, we ask that customer if he/she would post on our Google pages. Fick Bros Roofing & Exterior Remodeling Co. Baltimore, Md. fickbros.com 96.21% GQ All-time Recommend Rate 97.98% GQ 2018 Recommend Rate 100 Number of Jobs in 2018 Home Improvement/ Replacement Patrick Fick DELIVERING QUALIT Y WORKMANSHIP: We have "total quality management" meetings once a month. At these meetings, we review the profitability of every job. We discuss what went right, what went wrong and how we can prevent repeating those mistakes. 42 July 2019 QualifiedRemodeler.com SPECIAL REPORT

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