Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1141105

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Page 40 of 71

COMPANY TYPE OF FIRM CEO RESPONSE Classic Remodeling & Construction, Inc. Johns Island, S.C. classicremodeling.com 95.44% GQ All-time Recommend Rate 96.88% GQ 2018 Recommend Rate 33 Number of Jobs in 2018 Design/Build Bob Fleming DELIVERING QUALIT Y WORKMANSHIP: To ensure our work is of the highest quality, we start with a highly trained and experienced staff. We offer training and certification opportunities to make sure we have consistency in installation methods across projects and that each carpenter knows the finish details we expect. We convey workmanship to clients in a number of ways. It begins with past clients who share their experience and opinions of our work through GuildQuality reviews or testimonials. We frequently take potential clients onto jobsites or to past projects, so they can see examples of our work with their own eyes. By permitting all of our work and having each project inspected, a homeowner can be assured all our work meets or exceeds existing code. Finally, we provide a generous warranty that exceeds industry standards so our clients know we stand behind our work. Contract Exteriors Murrells Inlet, S.C. contractexteriors.com 96.01% GQ All-time Recommend Rate 97.83% GQ 2018 Recommend Rate 559 Number of Jobs in 2018 Home Improvement/ Replacement Randy Hann and William McCourt APPROACH TO PROBLEM RESOLUTION: Our focus is on communication. One way we accomplish this is through team meetings. Once a project is sold, the team goes over the details to make sure everyone is on the same page. A separate meeting with the customer is then scheduled to do the exact same thing. Everything is documented and photos are taken throughout the process. We know remodeling can be stressful and not something most of our customers have experience with. This is why we try to go over all the ups and downs with them prior to the start—to help set correct expectations and help avoid any unnecessary issues. If a problem does occur, our team addresses it calmly and is able to reference the previous documentation as needed. Criner Remodeling Newport News, Va. crinerremodeling.com 97.62% GQ All-time Recommend Rate 100% GQ 2018 Recommend Rate 30 Number of Jobs in 2018 Full-service Remodeler Robert Criner DELIVERING QUALITY WORKMANSHIP: We pride our company on quality, having a solid standing in the remodeling business since 1977. First, we only hire qualified carpenters and project managers. Along with being overseen by our production manager, projects are discussed at weekly staff meetings, ensuring each project progresses according to [its] timeline and any issues are taken care of immediately with all staff in the loop. Secondly, we only hire trade vendors who have the same standard of quality. Each project manager on-site monitors trade work to ensure all is being done correctly. When clients are surveyed after completion, we have them rate our tradespeople as well as our own staff. DaBella Hillsboro, Ore. dabella.us 94.25% GQ All-time Recommend Rate 97.14% GQ 2018 Recommend Rate 5,038 Number of Jobs in 2018 Home Improvement/ Replacement Donnie McMillan Jr. APPROACH TO PROBLEM RESOLUTION: At DaBella, we work with homeowners to provide outstanding service and premium products for roofing, siding, windows and bath replacement systems. In our first meeting with homeowners, our customer representatives go over in detail how the home improvement process will work. The customer is also assigned a project manager who reaches out to them and provides them a direct line of contact. We also have a full-time customer service department that our homeowners have access to. We are committed to keeping the customer informed and happy every step of the way and for years after their project is completed. Davis Window and Door Norcross, Ga. daviswin.com 99.16% GQ All-time Recommend Rate 96.97% GQ 2018 Recommend Rate 337 Number of Jobs in 2018 Home Improvement/ Replacement Mauricio Jaimes APPROACH TO PROBLEM RESOLUTION: 1) We use FARO 3D scanners to measure complex window or door shapes. Templates are always good so we deliver products right the first time, always. 2) We have developed advanced automation in our CRM: Automatic emails, dashboards and high visibility helps to see the big picture and drill into the details. Always live; always updated. 3) We have an experienced field technician that all he does is train people in the field and new employees. 4) Our installers have been with us an average of seven years, and they know the "Davis way." QualifiedRemodeler.com July 2019 41

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