Qualified Remodeler Magazine

JUL 2019

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Since 2003, over 15,000 remodelers, home- builders and home service providers have trusted GuildQuality to survey their cus- tomers and get honest, authentic feedback. Founded by Geo Graham during his time as a real estate developer to be a surveying solution for small to mid-sized homebuilders and remodelers, GuildQuality's multitouch survey process, performance reporting and marketing tools make it easy for professionals in the residential construction industry to see their company through their customers' eyes, pinpoint their strengths and weaknesses, improve their online repu- tation, and generate more business. S AT I S FA C T I O N T R A I T 2018 PEARSON COEFFICIENT 2017 PEARSON COEFFICIENT 2018 PERCENT CHANGE Trust "I trust my remodeling company to follow through on commitments." -1.3 Value "I feel I am receiving a fair value for my money." 3.7 Problem Resolution "The staff addresses and resolves problems effectively." 3.6 Professional & Organized "My remodeling company is organized and professional." -1.0 Punchlist "The punchlist was completed in a timely manner." 0.9 Employees Professional "The employees of my remodeling company are professional and courteous." 13.7 Budget "My remodeling company worked within our budget and kept costs in line." 4.5 Communication "The staff at my remodeling company communicates with me effectively." 4.1 Construction Quality "I am satisfied with the quality of materials and workmanship." 6.0 Expertise "My remodeling company had the necessary expertise to build my project." 3.5 Work Done Right "My work was done right the first time." 3.7 Quality of Workmanship "I am satisfied with the quality of workmanship." -5.3 Installation Crew "My remodeling company installation crew was organized and professional." -5.5 Employees & Subcontractors "The employees and subcontractors are professional and courteous." -2.6 Schedule "My remodeling company adhered to our agreed-upon schedule." 4.9 Clean & Safe "The jobsite is kept clean and safe." 10.9 Quality of Materials "I am satisfied with the quality of materials used." -8.3 Sales Knowledge "My salesperson was knowledgeable and helpful regarding my project." -2.8 Salesperson Professional "My salesperson was professional and courteous." -16.9 .827 .838 .803 .775 .773 .746 .760 .768 .730 .724 .705 .620 .703 .673 .696 .668 .692 .653 .674 .652 .664 .640 .661 .698 .629 .665 .612 .628 .590 .562 .532 .480 .522 .569 .520 .535 .306 .368 QualifiedRemodeler.com July 2019 35

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