Qualified Remodeler Magazine

DEC 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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of accreditation with our customers. It's a cornerstone of our marketing message. We are proud to be one of the first accredited companies in the country." And their company's accreditation has boosted their business' image. "Our customers respond very positively and are assured we are a reputable company," he adds. "We are not going to be the lowest bid, but we're nation- ally accredited and I'm a Certified Remodeler myself, so it helps me to position the business as a premium service." Best Practice: Approach Deb has some advice for organizations who are working toward accreditation: "When you first look at the compliance requirements of the program, it can be overwhelming; but you just have to break it down section by section, and tackle compliance step by step, and it becomes much less intimidating." During Creative Construction of Wisconsin's preparation for accreditation, Deb was the project champion, delegating compliance tasks based on each individual team member's strengths and ensuring every- one completed their assigned work on time and correctly. "e goal was to do one sec- tion per week so we could get it done in two months," she explains. Bingo believes NA R I's Accredited Remodeling Company Program will have a profound and lasting impact on the remod- eling industry, "It will help us increase the professionalism of the industry and transform how it is viewed by clients, by helping all of us build better remodeling companies." | streamline many activities, which in turn led to an improvement in internal communica- tion, which then resulted in an improvement in the way we manage client projects." Best Practice: Process Improvement ey improved the company's job costing. "e whole accreditation process validated why we do job costing," Deb says. "We were able to implement new procedures and stress the importance to our employees of docu- menting project spend on time. We can now track job costs almost in real-time. is has allowed us to be more responsive in making necessary changes to control costs better." Best Practice: Documentation Shortly after achieving NARI Accreditation, the business was hit with an OSHA inspec- tion. "We had seven days to produce all of these documents," Bingo explains. "Because we completed the NARI Accreditation, we had everything documented. We never would have had these things prior to accreditation." While the company has always had a strong safety culture, it lacked a formal structure. "As part of preparation for NARI Accreditation we put together an Injury and Illness Prevention Program (IIPP). We put it all down on paper, whereas before we just had it in practice," Deb says. "When OSHA inspected us, we were able to present them with our neatly out- lined and documented IIPP." anks to their work in preparation for NARI Accreditation, Creative Construction of Wisconsin passed its OSHA inspection with flying colors. Best Practice: Marketing Since the company achieved accreditation, the owners have taken advantage of the tremen- dous marketing opportunities accreditation provides. "We reference accreditation and use the logo on our website, stationery and contracts," Bingo says. "We share the value ingo Emmons, CR, CRPM, UDCP, is a fifth-generation remodeler. He began working at his father's com- pany following college graduation. In 1986 Bingo and his wife, Deb Emmons, started their own remodeling business, Creative Construction of Wisconsin, Inc. Today, they average 100 projects annually—from small jobs under $10,000 to projects exceeding $270,000. In 2017, Creative Construction of Wisconsin enrolled in NARI's Accredited Remodeling Company program. Initially, Bingo was reluctant to enroll in the program. Accreditation had merit on face value, but he wasn't convinced his company needed it. Once he began to explore the Accreditation Standard, however, he discovered a blueprint for a thorough company-wide evaluation and organization update. "It surprised me that the program provided the perfect handbook on how to prepare my business to hand over to the next generation," he says. In the future, the Emmons plan to hand down the business to their son. Fortunately, the accreditation process illuminated a cru- cial reality: eir business wasn't ready for a management change. "Everything was in my head and very little was documented prior to accreditation," Bingo says. "I realized I should have done all of this day one, not some 30- plus years later." BUILD A BETTER COMPANY Compliance with the Accreditation Standard required Bingo and Deb to assess every com- ponent of their business. e process allowed them to reevaluate their company procedures and uncover opportunities for improvement. Bingo was surprised by the multiple processes needing revisions to enhance operational ef- ficiency. "I learned that a lot of what we were doing was simply not good enough. We used NARI Accreditation as an opportunity to im- prove our process," he notes. "It really helped B ACCREDITED REMODELING COMPANY: A Handbook for Success S C H E D U L E JANUARY — Workforce Development FEBRUARY — Technology and Communication 12 December 2018 QR QualifiedRemodeler.com PROFITS: NARI Recertification QR has teamed up with NARI to create a convenient way to earn credits toward your recertification. After reading this issue's article, take the test for CEUs at QualifiedRemodeler.com/NARI.

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