Qualified Remodeler Magazine

NOV 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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QR: How did you choose this career? MI: In 2005, I became involved with my hus- band's growing remodeling company, Irons Brothers Construction. My involvement was administrative and marketing support; this was to help with development of our •rst website, along with HR support and general secretarial duties. As the company continued growing, so did my interest in entrepreneurship and also residential construction. My background as an operating room registered nurse and nurse manager (received my Bachelor of Science in Nursing in 1999) was useful in creating em- ployee systems and policies to continue the growth of the business from a contractor to a design/build •rm. In January of 2008, I left my nursing career to work with Irons Brothers Construction full- time as a co-owner. When transitioning into residential construction and remodeling from nursing, the •rst thing I did was participate in classes and conferences to obtain my CGR certi•cation, then onto my CAPS and CGP. Within six months of working in a full-time QR: How has the remodeling profession changed since you've been involved? MI: 'e ebbs and 'ows of business have a"ect- ed our company over time. For our company, projects' size and scope have changed over the years as we have grown in experience and knowledge. One of the biggest changes has been with technology; the advances help us continue to innovate the services we o"er. QR: What have you done to grow your busi- ness during the current economy? MI: We continue to grow more every year, but this is because of our amazing clients and the wonderful team we have who takes care of them. 'e best thing we have done to continue growing our business is start putting our company culture •rst; as when you have happy employees, they will make happy cli- ents. 'is will be our third year of hosting our employees and their families (spouses and kids are invited to attend) at an o"-site location for a two-day retreat. It's a mix of business and pleasure. QR: What is a favorite item in your oce? MI: 'e post-it notes I have on my computer from my daughters when they visit. One says, "I love you!" 'e other says, "Best mother in the whole entire universe." 'ese remind me of my purpose for being here each day: Working hard to play hard with my family. QR: What is the best advice you've received? MI: What you don't get done today will be there tomorrow. As a nurse I am good at tri- age, but some days I must drop all the to-dos for the right-nows. But it's OK; the to-dos will be there tomorrow. | capacity, I helped orchestrate the move of our home oŸce into a private location with show- room in Shoreline, Washington. Believe it or not, I also delivered our •rst daughter, Venetia, two weeks prior to our oŸce's grand opening. Ultimately, I chose to work in our family's design/build business because it allows me to work locally with amazing people and o"ers the 'exibility I need with having children. ['ey are now 10 and 8.] QR: What does being part of NAHB Remodelers mean to you? MI: 'ere are so many things that NAHBR o"ers to its members, and I am so proud to be a part of it. For me, being a part of our national association of remodelers means that I am involved with an elite group of business owners dedicated to our industry, homeown- ers and employees. We are a collective power of members nationally who can a"ect the res- idential remodeling community for the better through our professionalism and involvement. QR: What is the value you perceive from being so involved in the Master Builders Association of King & Snohomish Counties? MI: 'ere are many bene•ts from being in- volved in our local building association. Some are industry-related, such as education and advocacy; others are professional growth from the experience gained in leading committees and events. 'e top value I have received is through relationships built with veteran busi- ness owners in our building association, espe- cially other husband-and-wife teams like ours. Friendships have evolved into mentorships, and these amazing professionals have helped me to grow into the leader I am. A Cultural Emphasis Irons believes giving back to the community and employees can help drive growth in the business. Compiled by Kacey Larsen MELISSA IRONS, CGR, CGP, CAPS Irons Brothers Construction, Inc. Shoreline, Wash., ironsbc.com TITLE: Marketing and Operations Manager YEAR FOUNDED: 1999 NUMBER OF EMPLOYEES: 11 Irons says the company has completed more additions, such as this award-winning project. Katherine Gooding, Soundview 360 Photography PROFITS: NAHB Remodeler of the Month 20 November 2018 QR QualifiedRemodeler.com

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