Qualified Remodeler Magazine

SEP 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1027259

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Page 16 of 79

lead form abandonment. Because the soft- ware runs on artificial intelligence using pre- loaded responses, it can be available 24/7/365 and can reduce some costs affiliated with cus- tomer service and support teams undertaking live chat or customer calls, not to mention the lack of engagement after business hours. Capable of engaging with users on com- puters, smartphones and tablets, a chat box can launch on and from all pages of a com- pany's website to optimize impact. DontGo's preloaded answers are generated from years of visitor questions and are tailored to your specific industry; plus, it has ongoing up- dates in addition to the ability to rotate, test and optimize "agent" scripts. e chat box itself can be designed using your company's logo and corresponding brand or website colors. All user interactions—such as web- site hits, chat launches, leads captured and revenue generated—are tracked and avail- able via analytical tools and reporting. A DontGo support representative works with you on developing a custom solution that fits your business and website. DontGo offers a free 30-day trial as well as demonstrations. For more information, visit dontgo.com or call (800) 922-5555. chat software allows you to engage with cus- tomers by sending automatic greetings and informing them you are available and ready to help. Built-in tools from LiveChat help provide swift service, like the ability to see what customers are typing before they send a chat, which allows you to answer common questions quickly with prewritten responses. Also, the color of customer circles/popups in chats indicates what requires attention, thus helping with the speed of response. Chat win- dows can be customized with custom colors and the addition of your company logo. Customers can be added directly into your CRM straight from chat using a number of in- tegration options. LiveChat offers detailed re- ports that measure customer service improve- ment and efficiency. e company also offers tools behind-the-scenes to help train and track customer service among your team members. Create new employee chat accounts, assign them specific tasks, and set their business hours within management tools. LiveChat desktop apps for Mac and Windows provide built-in desktop notifications, and the Mobile LiveChat app for iOS and Android can take chats out of the office. A LiveChat for web browser option works on all browsers and still provides secure, cloud-based chatting applications. LiveChat offers a free 30-day trial. For more information, visit livechatinc.com. | LIVECHAT Seeing website chats as an extension of cus- tomer service, LiveChat lets customers grade their overall service following a chat session. Additionally, a customer can share their chat experience on social media, resulting in positive exposure for good service. e QualifiedRemodeler.com QR September 2018 17

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