Qualified Remodeler Magazine

AUG 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1017161

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Page 29 of 91

COO and officially took over as CEO earlier this year. "We asked every single person in the company, 'What is it about Allen that makes you want to work here?'" at approach seems to focus on culture at the expense of operational efficiencies; however, the responses revealed important takeaways for Allen. e company already had an employee stock ownership plan (ESOP) and the reputa- tion of a green-building pioneer, but many of the workers also said they take pride in creating "amazing [projects] that make our clients happy," Pick notes. "I wanted to know if what I'm hearing in the commu- nity and what I'm hearing from [company] management is the same as what our team believes," he continues. "Building culture is the hardest work in business. It ac- tually affects systems and gets people to own the systems that they need in place. Since then, we've worked hard on putting systems in place around production excellence." e organization even changed the title of Vice President James Jones to vice president of production excellence, who maintains a "job board" in every trailer. Information about project schedules, safety inspections and other critical matters keeps workers updated and en- sures everyone is on the same page. "If it's inside a trailer, the client sees that. e architect sees that," Pick explains. Change orders accounted for the majority of cost over- runs, especially on bigger projects that can take two or three years to complete, he adds. At the end of a job that exceeded its initial timeline, Allen sometimes failed to recoup the difference. "at's fine if it goes over, but it ALLEN CONSTRUCTION has provided re- sponsible, high-quality services in Southern California since 1983, but recently the company faced a dilemma. Opening offices in Los Angeles and San Luis Obispo simultaneously had doubled the number of employees over a three-year period, and the organization struggled to keep pace. Increased turnover from rapid growth also threatened the sense of culture that had developed. "One of the first things we did was make sure that we understood what the mission statement was, [so we] got that defined [and knew] what our values were," says Aaron Pick, who came to Allen Construction in June 2015 as BACK TO BASICS No. 41 Allen Construction rediscovers an employee-first mentality to reduce increased turnover and improve production efficiencies. By Kyle Clapham AARON PICK, CEO COMPANY: Allen Construction DESCRIPTION: Full-service remodeler HEADQUARTERS: Santa Barbara, Calif. 2018 TOP 500: No. 41 You've got to work hard to make sure that connection is there. Aaron Pick, CEO 30 August 2018 QR QualifiedRemodeler.com TOP 2 0 1 8 P R O F I L E : F U L L - S E R V I C E

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