Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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.947 .543 .712 .849 .780 .786 .919 .898 .839 .492 .694 .834 .869 .925 .837 .862 .852 .684 Trust .738 .454 .653 .741 .756 .761 .717 .887 .674 .715 .786 .570 .799 .758 .747 .915 .662 .735 .783 .709 Problem resolution .817 .480 .636 .718 .701 .646 .575 .766 .462 .530 .858 .731 .731 .834 .732 .374 .709 .710 .707 .715 Value .761 .437 .650 .720 .761 .815 .691 .966 .545 .702 .770 .697 .765 .765 .748 .886 .696 .731 .769 .868 Professional & organized .722 .742 .627 .604 .693 .661 .673 .656 .537 .703 .675 .502 Quality of workmanship .654 .662 .386 .657 .692 .867 .621 .936 .637 .662 .727 .890 .732 .714 .761 .788 .699 .715 .702 .766 Communication .758 .253 .306 .562 .691 .912 .594 .885 -.055 .754 -.058 .526 .764 .749 .562 .708 .745 .700 .791 Punchlist .676 .546 .360 .681 .550 .618 .676 .684 .497 .788 .737 .618 Work done right .694 .971 .716 .711 .389 .687 .783 .532 .667 .868 .694 .216 Installation crew .657 .632 .711 .759 .693 .511 .774 .868 .648 .706 .659 .745 .688 .747 .551 .664 .717 .667 .580 Construction quality .812 .250 .762 .800 .664 .730 -.062 .876 .774 .651 .396 .613 .657 .702 .608 .581 .658 .672 .635 Expertise .622 .619 .560 .560 .560 .661 Employee professionalism .590 .114 .408 .607 .608 .711 .435 .839 .320 .577 .663 .404 .551 .645 .655 .592 .605 .637 .619 .607 Schedule .788 .829 .222 .583 .190 .326 .488 .606 .239 .377 .649 .690 Quality of Materials .212 .406 .631 .515 .478 .605 .564 .792 -.04 .773 .440 .543 .740 .525 .401 .540 .589 .543 .294 Budget .689 -.132 .373 .720 .599 .494 .164 .973 .857 .634 .273 .641 .625 .854 .743 .944 .484 .563 Employees & subcontractors .536 .384 .824 .522 .582 .172 .601 .531 .696 Sales knowledge .628 .183 .533 .483 .503 .456 .302 .658 .433 .529 .445 .186 .350 .434 .600 .817 .509 .542 .492 .247 Clean & safe H I S T O R I C R E S T O R AT I O N I N T E R I O R R E N O VAT I O N I N T E R I O R U P F I T K I T C H E N R E M O D E L L I V I N G RO O M R E M O D E L M A S T E R B AT H RO O M M O L D R E M E D I AT I O N W I N D O W S O U T D O O R L I V I N G A R E A RO O F RO O F R E PA I R S C R E E N P O RC H S H O W E R S I D I N G S T O R M DA M A G E R E S T O R AT I O N T R E E DA M A G E R E S T O R AT I O N T I L E WAT E R DA M A G E R E S T O R AT I O N W H O L E - H O U S E R E M O D E L H A N DY M A N At a Glance: Satisfaction Drivers for 40 Types of Remodeling Jobs Data by GuildQuality Inc.'s Alex Overall; Edited by Qualified Remodeler This bubble matrix shows areas of focus and importance for consumers regarding their recent remodeling projects. The data was collected by GuildQuality and represents more than 100,000 consumer surveys conducted after a remodeling project. The Pearson Coefficient describes the strength of the relationship between two variables on a decimal scale of -1 to +1, which indicates the strongest possible relationship. The chart denotes the correlation between overall satisfaction and specific aspects of the customer experience for different types of projects. QualifiedRemodeler.com QR July 2018 51

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