Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Trust .850 .661 .699 .497 .813 .504 .853 .904 .546 .831 .833 .941 .480 1.000 .340 .727 .645 Problem resolution .795 .692 .667 .687 .727 .645 .772 .842 .280 .780 .816 .929 .795 .740 .704 .723 .723 .795 .706 .760 Value .736 .773 .654 .771 .763 .581 .718 .818 .693 .846 .768 .441 .513 .920 .656 .737 .818 .832 .437 .560 Professional & organized .776 .698 .716 .804 .754 .604 .783 .759 .713 .764 .772 .642 .558 1.000 .486 .729 .832 .575 .675 Quality of workmanship .650 .577 .270 .863 .643 .633 .800 .710 .687 .709 .620 .392 .714 .693 .615 Communication .728 .634 .658 .630 .664 .422 .764 .632 .717 .719 .701 .871 .718 .804 .551 .675 .678 .871 .621 .680 Punchlist .685 .502 .680 .489 .713 .450 .613 .706 .749 .672 .595 .347 1.000 .414 .513 Work done right .628 .601 .244 .607 .618 .493 .737 .699 .633 .715 .428 .200 .599 .769 .541 .634 Installation crew .409 .624 .180 .532 .418 .800 .669 .538 .706 .797 .213 .806 .389 .506 Construction quality .698 .623 .575 .630 .642 .583 .686 .293 .314 .700 .720 .925 .218 .925 .588 .632 .703 .755 Expertise .712 .455 .589 -.062 .628 .438 .659 .188 .472 .641 .700 .850 .685 1.000 .752 .568 .604 Employee professionalism .684 .383 .661 .447 .558 .622 Schedule .631 .475 .551 .484 .515 .636 .634 .688 .202 .623 .612 .410 .507 .257 .618 .485 .599 .499 .296 .734 Quality of materials .402 .556 .266 .838 .612 .777 .865 .566 .733 .740 .610 .641 .686 .190 .243 Budget .541 .496 .569 .232 .627 .511 .586 .178 .400 .778 .559 .714 .444 .448 .597 .895 .263 Employees & subcontractors .675 .469 .497 .345 .558 .000 .755 -.067 .019 .617 .594 .259 .000 1.000 .316 .584 .147 Sales knowledge .548 .531 .323 .533 .533 .152 .606 .522 .784 .626 .887 .447 .546 .529 .583 .170 Clean & safe .518 .400 .545 .769 .444 .263 .452 .521 -.026 .436 .551 .346 .774 .954 .244 .535 .256 .430 .471 A D D I T I O N T Y P E O F J O B A G I N G - I N - P L A C E B A S E M E N T R E M O D E L B AT H R E N O VAT I O N B AT H RO O M R E M O D E L C A B I N E T RY C A R P E N T RY CO U N T E R T O P S CO V E R E D P O RC H D E C K D E S I G N S E R V I C E S E N E RG Y - E F F I C I E N C Y U P G R A D E S D E S I G N/B U I L D R E M O D E L E N T RY D O O R S E X T E R I O R R E M O D E L FA U C E T S & F I X T U R E S F L O O R I N G F RO N T P O RC H G A R A G E G U T T E R S SPECIAL REPORT: Customer Satisfaction 50 July 2018 QR QualifiedRemodeler.com

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