Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Page 47 of 67

C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Sideco/Windco Inc. North Little Rock, Ark. sidecoinc.com 99.07% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 56 Number of Jobs in 2017 Home Improvement/ Replacement Jimmy Russell C H A L L E N G I N G J O B T Y P E: Any job that creates more of a mess, especially if the mess is in their domain, has the potential to cause problems. This is why cleanup [and] neatness are of the utmost importance. We at Sideco pride ourselves on how neat and clean we are. For example, on window and door replacements, we first secure the interior by installing a curtain zip wall. This confines the dust and makes cleanup much easier. Signature Home Services Keller, Texas signaturehomeservices.com 95.65% GQ All-time Recommend Rate 88.24% GQ 2017 Recommend Rate 12 Number of Jobs in 2017 Design/Build + Home Improvement/ Replacement Robert Mathews (L) Robin Burrill (R) U S I N G R E C O M M E N D R AT E: We direct most of our new leads to our website to read our reviews and feedback. We have started sharing many of our GuildQuality reviews to our Houzz page as well. Our customer satisfaction scores are a huge indicator for us internally. This is how we know what we are doing right and what areas need improvement. We always share with potential clients that we use a third-party survey at the end of our jobs, and we're proud to share with them our ratings and reviews. Slater Painting Inc. Manchester, Mich. slaterpaint.com 98.53% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 9 Number of Jobs in 2017 Home Improvement Matthew Slater A P P R O A C H T O P R O B L E M R E S O L U T I O N: I spend more time before [clients] actually sign the estimate and verify the scope and expectations of the final look. And I never oversell the project—under promise and over deliver. Sometimes after meeting with the clients, we realize that they may not be a good fit for what we provide. Solarshield Home Improvement Altoona, Pa. solarshieldinc.com 87.84% GQ All-time Recommend Rate 89.83% GQ 2017 Recommend Rate 304 Number of Jobs in 2017 Home Improvement/ Replacement Dan Green (L) Danny Green (R) A P P R O A C H T O P R O B L E M R E S O L U T I O N: I think it starts with the culture of our company. We consider it an honor that our customers have placed their trust and the care of their homes with Solarshield Home Improvement. We have set up the infrastructure of the business so that trust is earned and the customer's needs are most important. If a situation does develop in the field, we listen to the customer. We avoid just saying "No" or "We don't do that." Instead, our policy is if we can do what the customer is asking and it doesn't hurt us, we do it. Southwest Exteriors San Antonio, Texas southwestexteriors.com 97.62% GQ All-time Recommend Rate 97.1% GQ 2017 Recommend Rate 862 Number of Jobs in 2017 Home Improvement/ Replacement Scott Barr (L) Steve McNary (R) U S I N G R E C O M M E N D R AT E: With the recent shifts in consumers using reviews prior to purchase, we really do not have to use them as a selling point. More and more, we have customers choosing us solely on what they read about us online. Having as many great reviews as we have does help significantly in the home and aids in closing deals, though. It truly allows the homeowner to vet us prior to coming into their home. SPECIAL REPORT: Customer Satisfaction 48 July 2018 QR QualifiedRemodeler.com

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