Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Page 44 of 67

C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Kotch's Windows N More Brighton, Mich. kotchs.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 125 Number of Jobs in 2017 Home Improvement/ Replacement Michael Kotch C H A L L E N G I N G J O B T Y P E: All remodels or improvements can be tough to earn your customer's satisfaction. Just do what you say you're going to do, and do it with [an] attention to detail. LEFF Construction Design Build Sebastopol, Calif. leffconstruction.com 94.32% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 23 Number of Jobs in 2017 Design/Build Dave Leff C H A L L E N G I N G J O B T Y P E: The projects that seem to be the toughest to earn high satisfaction are not of a specific type—rather they are projects for which finish material and fixture selections are not made prior to the project start. We encourage clients to work with our interior designers to make all finish selections in advance. If selections are not made in the beginning of the design process, problems can arise due to lead time issues or the need to rework a design because of particular requirements of the material or fixture, [so] delaying acts like a domino effect. Our solution is to make it a firm policy to not start a project until all selections have been made. If clients still insist on waiting, they must agree to accept responsibility for any impact on the budget or the schedule. Legacy Builders Group Cincinnati, Ohio designbuildremodel.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 15 Number of Jobs in 2017 Design/Build Bill Haussler (L) Chris Otte (R) C H A L L E N G I N G J O B T Y P E: Additions are the toughest projects for us to earn high satisfaction. Additions are typically much more intrusive to our clients, with yards and driveways often completely out of commission; tie- in usually means a large portion of the house is opened up to the elements for a time; and the weather can wreak havoc on a construction schedule. During the design and planning stage, we talk about the intrusive nature of the project, and discuss and collaborate on ways we can make them most comfortable. Our project managers build upon this at the preconstruction meeting by talking about the roller coaster of emotions in the course of a remodel. We assure them we are here to serve and encourage them anytime they are starting to feel anxious about the project. Leo Lantz Construction, Inc. Glen Allen, Va. leolantz.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 37 Number of Jobs in 2017 Full-service Remodeler Leo Lantz U S I N G R E C O M M E N D R AT E: We suggest to potential clients that they examine our online third-party reviews and speak to our client reference list in addition to other contractor interview homework when selecting a contractor. We set our company to a higher standard by being certified as a NARI Accredited Remodeling Company. Their third-party review process thoroughly examined our company procedures, safety guidelines, financials, professional development and job performance. We were the second company in the country to receive this designation and the only one in Virginia. Lovette Construction Birmingham, Ala. lovetteconstruction.com 98.77% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 17 Number of Jobs in 2017 Design/Build Clint Lovette C H A L L E N G I N G J O B T Y P E: I think window replacements are probably the toughest job simply because there seems to always been that unknown of rot repair, etc., and there is no real "wow factor" for the client when the job is complete like there is in a kitchen remodel. We try to set expectations with the client and prepare them for the unknowns. QualifiedRemodeler.com QR July 2018 45

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