Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Improvement Zone Severna Park, Md. improvement-zone.com 97.06% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 26 Number of Jobs in 2017 Full-service Remodeler + Home Improvement/ Replacement Nicholas Neboshynsky A P P R O A C H T O P R O B L E M R E S O L U T I O N: Communication is a cornerstone of success in any business. Our work scopes are written very specifically so clients know what we plan to do, with what materials and how long it will take. Taking the extra step to include details in the written work scope also eliminates misunderstandings. Over the years we have established systems and procedures; if something is working, we stick with it until it no longer works, [then] systems and procedures evolve but not haphazardly. We trust our staff to make jobsite decisions that are mutually beneficial to the client and business. Trusting our on-site crews has resulted in more pride in their work, more loyalty to the company and faster resolutions for the client. Irons Brothers Construction Shoreline, Wash. ironsbc.com 97.46% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 23 Number of Jobs in 2017 Design/Build + Full-service Remodeler Joseph Irons (pictured), Melissa Irons C H A L L E N G I N G J O B T Y P E: We specialize in kitchens, bathrooms, whole- home remodels, aging-in-place and additions. Once the drywall is up, [clients] are excited and want to be done and using the space, but it's all the details that go into the trim phase that make [a project] longer than clients want or expect. So it is not project type—it is usually the length of the project that drives their satisfaction level down. We are managing our clients' interactions daily and determining how each of them uniquely would like to have communication from us. Best practice for us during construction is to have a single point of contact for day-to-day communication, their project manager. This allows them to have a relationship with the on-site carpenter and go to them directly with their concerns. John Anderson Building Contractor, Inc. Tampa, Fla. jabcontractor.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 15 Number of Jobs in 2017 Home Improvement/ Replacement John Anderson (pictured), Heidi Anderson A P P R O A C H T O P R O B L E M R E S O L U T I O N: We communicate with our customers during every step of the sales, contract and job execution cycles. We develop relationships with them so they know they can talk to us anytime and we are open to changes when requested. We also get as much in writing as we can to make sure there are no miscommunications. We require our leads to not only be good carpenters but also good with our customers. Having guys on-site who our customers are comfortable with is important to us, and it ensures [customers] know there is nothing that goes wrong that we can't or won't fix. Johnson County Siding & Window Co., Inc. Olathe, Kan. jocosiding.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 109 Number of Jobs in 2017 Home Improvement/ Replacement Bill Christie (L) Teresa Christie (R) U S I N G R E C O M M E N D R AT E: Our company has pages on our website dedicated to our reputation as well as social media to verify our credentials, customer satisfaction and recommendation rates. Much of our customer base is internet-driven, and our high levels of satisfaction and recommendation rates lead our potential clients to contact us for the first time. Before we meet with a potential client in-person, we mail them a "Contractor's Guide" created by our company, outlining the awards we have earned due to the level of satisfaction our customers experience. Karlovec & Company Design/Build Remodel Shaker Heights, Ohio karlovec.com 99.17% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 12 Number of Jobs in 2017 Design/Build + Full-service Remodeler James Karlovec U S I N G R E C O M M E N D R AT E: We take the GuildQuality survey process very seriously. It's fundamental to our business model and is something that is discussed with prospective clients immediately after they contact us. We take pride in our consistently great feedback, and we use that information to communicate what to expect while working with us. History is the best indicator of future performance in this industry, and the numerical rankings, along with written feedback, are genuine and explain very well why we're different than the competition. SPECIAL REPORT: Customer Satisfaction 44 July 2018 QR QualifiedRemodeler.com

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