Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Forest Glen Construction Co., Inc. Highland Park, Ill. forestglenconstruction.com 98.75% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 23 Number of Jobs in 2017 Design/Build + Full-service Remodeler Tom Reidy C H A L L E N G I N G J O B T Y P E: We don't approach any particular project any differently, [but] the client's expectations have to be managed from the start. The best way to ensure client satisfaction is not to sell projects to people with unrealistic expectations. With almost every difficult client, it can be determined that we failed to manage their expectations properly from the start. After all, our designers are the same, project managers are the same, the subcontractors are the same, and the products we use are typical. The only uncommon denominator is the client. Foster Remodeling Solutions Lorton, Va. fosterremodeling.com 99.06% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 60 Number of Jobs in 2017 Design/Build + Full-service Remodeler + Home Improvement/ Replacement David Foster U S I N G R E C O M M E N D R AT E: WE have printed copies of our scores that we give to clients at our first presentation. We encourage clients to go online to review all our scores. We have links on our website and in our emails to the online reviews, and encourage people to review us. G.F. Sprague & Company, Inc. Needham, Mass. gfsprague.com 96.01% GQ All-time Recommend Rate 95.83% GQ 2017 Recommend Rate 317 Number of Jobs in 2017 Home Improvement/ Replacement Jerry Sprague C H A L L E N G I N G J O B T Y P E: The type of project would be one where we're repairing part of a roof, chimney or gutter, [and] the end result can leave the part we didn't work on looking less appealing by comparison. For example, if we rebuild 40 percent of a chimney, the 60 percent we didn't work on will look worse simply due to not being new. The way we handle this is by being upfront with customers about this issue and giving them options, such as replacing the entire roof or chimney to keep a uniform look while fixing the actual damaged area. This communication works very well for us and keeps the customer aware of what may happen. Home Exterior Systems, LLC Tomball, Texas homeexteriorsystems.com 95.5% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 350 Number of Jobs in 2017 Home Improvement/ Replacement Patrick McCollim (L) Caleb McCollim (R) A P P R O A C H T O P R O B L E M R E S O L U T I O N: We schedule a preconstruction meeting to confirm all job details. We tend to set realistic expectations to the customer, [which] is how we achieve high scores. Homefix Custom Remodeling Baltimore, Md. homefixcustomremodeling.com 86.24% GQ All-time Recommend Rate 92% GQ 2017 Recommend Rate 6,500 Number of Jobs in 2017 Home Improvement/ Replacement Tope Lala (L) Adam Shampaine (R) C H A L L E N G I N G J O B T Y P E: Our biggest challenge is staying nimble with rapid growth. We try to look at our systems through a discerning lens of the customer experience and work toward simplifying the purchase, warranty and repair process for them. We recently implemented an online-request submission platform that allows customers to upload photos of areas of concern. This has rapidly increased our solution implementation time. QualifiedRemodeler.com QR July 2018 43

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