Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Page 41 of 67

C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Erdmann Exteriors & Construction Arlington Heights, Ill. erdmannexteriors.com 94.68% GQ All-time Recommend Rate 96.3% GQ 2017 Recommend Rate 115 Number of Jobs in 2017 Design/Build + Full-service Remodeler Kevin Erdmann (L) Kyle Erdmann (R) C H A L L E N G I N G J O B T Y P E: The hardest part of decking projects is meeting timeline expectations. We are located in Chicagoland, and the weather can be temperamental. When the snow starts to melt and spring flowers bloom, customers begin thinking about enjoying the summer months on a new deck. Unfortunately when they start to engage in conversations with salesmen, our production schedule for windows and siding as well as other remodeling projects puts us out 6 to 10 weeks. Although we ensure our customers receive an accurate estimate on production time frame, they become frustrated they will spend a majority of the summer in queue. In addition, the warranty requirements of some decking materials require that we sometimes place screws in a visible position that slightly diminishes their aesthetics approval. EXOVATIONS Cumming, Ga. exovations.com 91.21% GQ All-time Recommend Rate 91.25% GQ 2017 Recommend Rate 818 Number of Jobs in 2017 Design/Build + Home Improvement/ Replacement Roone Unger (L) Jeanne "Bitsy" Lee (R) U S I N G R E C O M M E N D R AT E: The Exovations brand promise is this: Our home improvement process gives homeowners an on-time, on-budget remodeling project with a surprisingly easy, stress-free renovation experience from start to finish. In order to make that claim, we better be measuring it. With GuildQuality, we do exactly that [and] ask three specific yes/no questions: 1) Was your project delivered on time? 2) Was your project delivered on budget? 3) Did Exovations provide you a stress-free remodeling experience? Our reviews are used as proof points for our brand promise on our website, [during] in-home presentations, on social media and as ad extensions in our paid search advertisements. Extended Home Living Services & To The Top Home Elevators Arlington Heights, Ill. ehls.com 97.97% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 794 Number of Jobs in 2017 Home Mobility & Accessibility Solutions Elizabeth Crandall C H A L L E N G I N G J O B T Y P E: Residential elevator installations seem to be the toughest. There is so much that goes into the installation of an elevator: construction for the hoistway, installing the elevator itself and inspecting to ensure it is ready for use. Those who are involved have to communicate properly to make sure everything goes smoothly. Exterior Source Richmond & Tidewater, Va. exteriorsourceva.com 97.5% GQ All-time Recommend Rate 97.65% GQ 2017 Recommend Rate 1,869 Number of Jobs in 2017 Home Improvement/ Replacement Rod Renfrow A P P R O A C H T O P R O B L E M R E S O L U T I O N: We believe in a system of checks and balances. We've implemented a process where people from each key department review all paperwork from each sale. This allows us to address any issues, and it makes the process as smooth as possible for our customers. If a customer has a concern, we're quick to get a manager involved. We think that makes our customers feel like their concern is being heard and addressed. Finished Basements Plus Wixom, Mich. finishedbasementsplus.com 93% GQ All-time Recommend Rate 93.33% GQ 2017 Recommend Rate 147 Number of Jobs in 2017 Design/Build Steve Iverson U S I N G R E C O M M E N D R AT E: We love displaying and sharing our [satisfaction] scores. Our sales team uses them whenever possible to point out that we are different from competitors, who do not provide a level of customer service that we do. This industry is full of complaints from homeowners and bad contractors, [so] we love to stand out as the company who cares and will do the work right the first time. SPECIAL REPORT: Customer Satisfaction 42 July 2018 QR QualifiedRemodeler.com

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