Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Brad VanWeelden Co. Des Moines, Iowa bradvanweelden.com 99.55% GQ All-time Recommend Rate 95.24% GQ 2017 Recommend Rate 60 Number of Jobs in 2017 Home Improvement/ Replacement Brad VanWeelden C H A L L E N G I N G J O B T Y P E: Siding projects seem to be challenging for us. They take a little longer, and all of the work is done right in front of the customer, so the level of detail needs to be high. Built Square Seattle, Wash. builtsquare.com 98.28% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 20 Number of Jobs in 2017 Full-service Remodeler Divven Browne (L) Nathan Werner (R) U S I N G R E C O M M E N D R AT E: People see our online reviews when they are deciding which contractor to call. We also have several printouts in our client manual that we review with every potential client. In this day and age, great reviews and a good online presence are critical to success. Burnett Windows & Siding Tulsa, Okla. burnettinc.com 99.25% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 173 Number of Jobs in 2017 Home Improvement/ Replacement Scott Burnett (L) Kim Burnett (R) C H A L L E N G I N G J O B T Y P E: Due to the GuildQuality survey process, we learned that a few gutter replacement projects received lower satisfaction ratings than expected. In response, we adjusted our practices and offered our crew members additional training, which prevented future issues and improved satisfaction ratings. We approach each and every job with the same intention: to provide the highest quality products and installation. Case Design/Remodeling of San Jose San Jose, Calif. casesanjose.com 96.21% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 36 Number of Jobs in 2017 Full-service Remodeler James Kabel C H A L L E N G I N G J O B T Y P E: The most challenging projects are phased whole-house remodels where the homeowner is planning to live in the property during the work. The level of communication has to be nearly flawless as the inconvenience factor and the client's oversight are extreme on a daily basis. In these cases, we first build a plan to make sure they understand the sequence of work and then communicate extensively during the project. We also plan more on-site meetings to make sure expectations are continually updated. We've also developed a "Hello neighbor" card for our project managers to introduce themselves [to clients' neighbors] and communicate that we are on-site and available to answer questions or handle any possible issues. Classic Remodeling & Construction, Inc. Johns Island, S.C. classicremodeling.com 95.71% GQ All-time Recommend Rate 97.06% GQ 2017 Recommend Rate 60 Number of Jobs in 2017 Design/Build Bob Fleming C H A L L E N G I N G J O B T Y P E: Whole-house renovations are sometimes more trying for the customer. With larger budgets and longer construction times, we tend to find clients' stress levels go up as the job goes along. In addition to trying to keep lines of communication open, we also use GuildQuality to survey these larger projects more frequently throughout the job. We know that sometimes clients will share information with a third party they may not necessarily feel comfortable sharing with us directly. By surveying at key points throughout the job, we can hopefully get a better gauge of how the client is feeling, giving us an opportunity to identify any areas we need to address [and] making sure we wrap things up on a positive note. QualifiedRemodeler.com QR July 2018 39

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