Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Page 37 of 67

C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E American Home Design Goodlettsville, Tenn. americanhomedesign.com 94.5% GQ All-time Recommend Rate 97.25% GQ 2017 Recommend Rate 1,000 Number of Jobs in 2017 Home Improvement/ Replacement Don Bruce A P P R O A C H T O P R O B L E M R E S O L U T I O N: We offer a lifetime workmanship warranty on the products we install. This means we'll go back and fix any defects of workmanship at no cost. Plus, most of our products have a product defect warranty, [which] gives customers peace- of-mind if they have any issues. Our employees are trained to take care of our customers. Architectural Building Arts Madison, Wis. designbuildmadison.com 98.78% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 19 Number of Jobs in 2017 Design/Build Melinda Monroe (L) Aaron Monroe (R) A P P R O A C H T O P R O B L E M R E S O L U T I O N: We look to solve as many problems in the design and preconstruction process. We work to complete all of the selections to avoid any changes or long lead times to stay on schedule. Our entire company is in Sandler Training and just completed production training through Remodelers Advantage. When problems arise, we manage them as a team and address the issue with integrity and knowledge with clients. Bailey Remodeling & Construction, LLC Louisville, Ky. baileyremodel.com 99.4% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 30 Number of Jobs in 2017 Design/Build + Full-service Remodeler Brandon Bailey (L) Jon Steimel (R) U S I N G R E C O M M E N D R AT E: When people search our extensive number of reviews online and see that we have a great track record of happy clients, I feel like we have an advantage on our competition when we walk in the door. Our prospective clients are telling us they respect us and how we do business during our initial conversations, and that goes a long way toward connecting with them on a personal level and getting to the next stage in the selling process. Bellweather Construction Philadelphia, Pa. bellweatherllc.com 97.44% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 15 Number of Jobs in 2017 Design/Build William Giesey (L) Joey Willhite (R) A P P R O A C H T O P R O B L E M R E S O L U T I O N: Problem solving starts before the project. Our project managers and site supervisors are active participants in the sales-to-production hand-off meeting. Together the teams "debug" the project, with a careful review of all hand-off documents. This stage culminates with an on-site client hand-off meeting with all stakeholders present (salesperson, client, designer, project manager, etc.). The group discusses solutions for "hot button" issues and agrees to an acceptable communication flow. Project managers are committed to a minimum of three client communications per week: a client walkthrough, a follow-up email with notes from the walkthrough and project summaries at the end of each week. If a problem does arise, all parties know how and where to direct their concerns. BH Design + Build Mohnton, Pa. bhdesign.com 100% GQ All-time Recommend Rate 100% GQ 2017 Recommend Rate 21 Number of Jobs in 2017 Design/Build Ben Horning (L) Brock Garber (R) A P P R O A C H T O P R O B L E M R E S O L U T I O N: We have implemented multiple steps in the design process to allow our clients to give us feedback on the design and scope as the project is being developed. Our scopes of work are extremely detailed to match our drawings, and we go through each line item with the client prior to signing the contract. We verify everything at the home during a preconstruction meeting, which allows a more visual presentation of the scope of work as well. Each employee is trained to communicate about any possible discrepancies with the client and sales team. We do our best to do what is right every time there is a miscommunication. SPECIAL REPORT: Customer Satisfaction 38 July 2018 QR QualifiedRemodeler.com

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