Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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This report was edited and written by Kacey Larsen, Kyle Clapham and Patrick O'Toole, with the data and graphics collaboration of Alex Overall, Bailey D'Alessio, Erin Rosintoski Lewis and Robyn Hazelton at GuildQuality. S AT I S F A C T I O N T R A I T 2017 P E A R S O N C O E F F I C I E N T 2016 P E A R S O N C O E F F I C E N T 2017 P E RC E N T C H A N G E Trust " I trust remodeling company to follow through on commitments." 0.808 0.777 4.04% Problem Resolution " The staff at remodeling company addresses and resolves problems effectively." 0.784 0.793 -1.16% Value "I feel I am receiving a fair value for my money." 0.774 0.770 0.53% Professional & Organized " My remodeling company is organized and professional." 0.748 0.760 -1.52% Quality Of Workmanship " I am satisfied with the quality of the workmanship." 0.701 0.691 1.40% Communication " The staff at my remodeling company communicates with me effectively." 0.674 0.681 -1.11% Punchlist 'The punchlist was completed in a timely manner." 0.671 0.623 7.56% Work Done Right "My work was done right the first time." 0.669 0.662 1.03% Installation Crew " My remodeling company installation crew was organized and professional." 0.658 0.627 5.07% S AT I S F A C T I O N T R A I T 2017 P E A R S O N C O E F F I C I E N T 2016 P E A R S O N C O E F F I C E N T 2017 P E RC E N T C H A N G E Construction Quality " I am satisfied with the quality of materials and workmanship." 0.648 0.661 -2.05% Expertise " My remodeling company had the necessary expertise to build my project." 0.622 0.654 -4.76% Employee Professionalism " The employees of my remodeling company are professional and courteous." 0.622 0.694 -10.47% Schedule " My remodeling company adhered to our agreed upon schedule." 0.596 0.569 4.81% Quality Of Materials "I am satisfied with the quality of materials used." 0.581 0.576 0.96% Budget " My remodeling company worked within our budget and kept costs in line." 0.574 0.535 7.15% Employees & Subcontractors " The employees and subcontractors of my remodeling company are professional and courteous." 0.560 0.526 6.33% Sales Knowledge " My salesperson was knowledgeable and helpful regarding my project." 0.538 0.513 4.76% Clean & Safe "The jobsite is kept clean and safe." 0.501 0.496 0.93% 2017 TOP SATISFACTION DRIVERS QualifiedRemodeler.com QR July 2018 37

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