Qualified Remodeler Magazine

JUL 2018

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/1004762

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Page 19 of 67

QR: Who started your company? JS: Michael, Wally, Timothy and Christopher Owings. QR: What does being part of NAHB Remodelers mean to you? JS: I have learned some invaluable business and management lessons from NAHB classes, as well as from leaders of our local executive boards and councils. Over the years [and] through my involvement as the two-time lo- cal building association Remodeling Council president, I realized what the local and nation- al associations mean politically. QR: How has the remodeling profession changed since you've been involved? JS: e use of technology has become not just important but necessary. It is a chal- lenge keeping up with the advancements, but not getting too far ahead of the curve. Workforce retention as well as relocating has become our full-time venture. Activities we do with and for our employees have become also providing product and services for some select local builders. QR: Are you hiring, and how are you going about finding people for your company? JS: It is the most challenging labor market I can ever recall. e labor pool is older, and I see a generation of labor missing from the workforce. We have added helpers and leads as we find them. We are always looking for talent and generally will hire if we can. QR: What motivates the company's par- ticipation and engagement in community events and service? JS: I have found that as our company grew we needed to maintain involvement in our community, as well as participate in charitable events through our local association founda- tion. We have been fortunate to maintain a healthy company, and we believe in sharing our success with those less fortunate. Our employees support all our involvements and allow us to be good corporate citizens. I have selected a few organizations for which I am passionate and which we place most of our ef- fort. e growth creates opportunities for our staff and has allowed our company to be more competitive in retention and recruitment. QR: Anything else you'd like to mention about career accomplishments? JS: One thing is that I do not work over 50 hours a week and sometimes even less; but I have found I can still take the time to enjoy life, and the work will still be there. We have the best employees around, and that makes my job much easier. We are a people business and will always be one. | a priority. Change is truly constant, and we are continuing to advance the company by adding value and services to stay fresh. e sheer amount of information and number of choices available seems to be a large hurdle. QR: How has the implementation of smart devices and web-based software furthered your business? JS: About five years ago we implemented a web-based communications platform, which has transformed the way we communicate with our clients. e ability for our clients to communicate to us 24/7 is very convenient; but we emphasized to our staff the importance of personal communication with our clients, which is best for maintaining our customer relationships. We have found that the balance of both communication processes has proven to be a positive benefit for all. Our employees have grown and expanded their technological knowledge, and now we are moving to tablets from just phones for our lead team members. e system and devices in place have allowed our company to produce more revenue with the same number of lead carpenters by adding carpenter helpers and trade partners. QR: Where and what are the greatest oppor- tunities in the remodeling market? JS: Outdoor living projects have increased, and we have incorporated more of those proj- ects in our company portfolio in the past cou- ple of years. e kitchen, bath and storage segment are also areas we see future growth, and our design studio is a great asset for build- ing those lines of business. More retail sales of product installed or not installed is also a direction we are moving toward, and we are Strategic Advancement Implementing technology strategically enables growth opportunities for Owings Home Services. Compiled by Kacey Larsen JOSEPH SMITH, CGR, CAPS, CGP Owings Home Services Eldersburg, Md. owingshomeservices.com TITLE: Managing Partner YEAR FOUNDED: 2002 NUMBER OF EMPLOYEES: 21 The company's design studio is helping grow its presence in the kitchen remodel segment. Photo: Curtis Martin Photography PROFITS: NAHB Remodeler of the Month 20 July 2018 QR QualifiedRemodeler.com

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