Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E The Board Store Home Improvements La Crosse, Wis. theboardstoreonline.com 97.52% GQ All-time Recommend Rate 95.87% GQ 2016 Recommend Rate 797 Number of Jobs in 2016 Home Improvement/ Replacement Miles Wilkins B E S T P R A C T I C E: We ask for feedback all the time. Sometimes when you ask for feedback, you might discover an issue [clients] might have forgotten to communicate had you not reached out. We send follow-up postcards after our sales staff visit a home, thank-you cards after a job is completed, and the GuildQuality survey and find out some things we were not aware of because it is not us asking. Can't say we understand this, but as long as we find out, can rectify the situation and have a happy customer, then that's what is most important. Trademark Construction LLC Baltimore, Md. trademarkconstruct.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 100 Number of Jobs in 2016 Design/Build + Full-service Remodeler Vasilios Vouros (L) Irene Vouros (R) B E S T P R A C T I C E: At Trademark Construction in Baltimore, we set client success from the very beginning (initial call). Everyone from the office assistants to carpenters are trained by the owner to run the company like it is their own company. As someone who is passionate about running his own business, Vasilios has set high standards for his company, ensuring all clients receive high-quality craftsmanship from construction teams with a strong work ethic. He believes in providing excellent customer service to every client, ensuring they're satisfied with the work his crew does. Turnkey Restoration Maple Grove, Minn. turnkeyrestorationmn.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 150 Number of Jobs in 2016 Full-service Remodeler + Home Improvement/ Replacement Melanie Mistelske (L) Spencer Mistelske (R) N E G AT I V E I N T O P O S I T I V E: I [Spencer] am a Haag Certified Roofing Inspector and went to inspect a home where the homeowner was not happy about the fact she had to pay a substantial out-of-pocket amount to sell her home. Using my expertise, I was able to uncover legitimate hail damage to her home. She ultimately filed an insurance claim, and I was able to help her get $22,000 for only her $1,000 insurance deductible. To say the least, she was extremely happy. Twin Cities Siding Professionals West St. Paul, Minn. tcsidingprofessionals.com 97.97% GQ All-time Recommend Rate 94.92% GQ 2016 Recommend Rate 160 Number of Jobs in 2016 Home Improvement/ Replacement Terry Stamman (pictured) Kristen Stamman N E G AT I V E I N T O P O S I T I V E: We had a serious labor shortage last year. We apprised our clients of the situation, and most understood. However, one project was absolutely going on too long as we only had two employees working on the job. My field supervisor called to discuss the situation. I was stumped as to a solution for the problem, then the answer hit me. For the first time in almost 15 years, I strapped on a tool belt and spent two weeks helping our crew finish before Christmas. Our client was very impressed I honored our commitment to have her project finished. Two Storey Building Bolton, Mass. twostoreybuilding.com 98.25% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 22 Number of Jobs in 2016 Design/Build Douglas Storey N E G AT I V E I N T O P O S I T I V E: We had a situation where a project was delayed in finishing tile right before the holidays. We are very straightforward with the situation even if the news isn't the best. The customer was not happy. I realized we needed to put everyone on it to get it done, pulled my guys from other jobs and had everyone focus on getting the job done. We didn't completely finish in time, but most of it was done to a point where the customer was very impressed with the effort of the entire crew on her behalf. Sincere effort goes a long way. Window Nation Fulton, Md. windownation.com 93.87% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 9,144 Number of Jobs in 2016 Home Improvement/ Replacement Harley Magden (L) Aaron Magden (R) U S I N G C L I E N T F E E D B A C K: We tie a majority of our customer facing staff to KPIs tracked through a GuildQuality metric. For example, our sales managers are tracked against the GQI for a "sales bundle" of questions. This has allowed us to provide continual training to our sales reps to ensure they are knowledgeable, friendly and leave a good, lasting impression. QualifiedRemodeler.com QR July 2017 51