Qualified Remodeler Magazine

JUL 2017

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Foremost Builders West Lebanon, N.H. foremostbuilders.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 37 Number of Jobs in 2016 Design/Build + Full-service Remodeler David Clarenbach U S I N G C L I E N T F E E D B A C K: Our feedback rating is constantly put in front of our employees as an example of why we go one step further with client experience. Sharing our scores with potential clients enables us to stay viable in a growing market. We make adjustments in how we "sell" certain elements of our business' value to a potential client, maintaining alignment with what our customers tell us they are experiencing. We would not benefit ourselves or our customers if we told potential clients we can paint the sky orange when past customers are telling us we only achieved a mild yellow! Forest Glen Construction Co., Inc. Highland Park, Ill. forestglenconstruction.com 98.65% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 25 Number of Jobs in 2016 Design/Build + Full-service Remodeler Thomas Reidy B E S T P R A C T I C E: We are honest, forthright and professional. We offer our clients our best advice and counsel. We don't overcommit ourselves. We coach our subcontractors to recognize the customer's home they are working in is our best advertising. G. Fedale Roofing and Siding Wilmington, Del. gfedaleroof.com 95.51% GQ All-time Recommend Rate 94.68% GQ 2016 Recommend Rate 150 Number of Jobs in 2016 Home Improvement/ Replacement Glenn Fedale (L) Allen Fedale (R) U S I N G C L I E N T F E E D B A C K: We greatly value the input we receive from our employees, customers and vendors. We certainly haven't arrived, and look for ways to grow and move forward each day. Recently, a customer expressed concern about the timing between one phase of their project to another—they waited too long, and they were right. As a result, we tightened our scheduling, created a better flow of communication and created realistic expectations from time of sale through the process of completion. Not only did that customer have an overall positive experience, but their feedback is helping us do the same for many others. HIVEX Basement Finishing Co. Fredericksburg, Va. hivexbasements.com 98.91% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 110 Number of Jobs in 2016 Home Improvement/ Replacement Christopher McNally (L) Lena McNally (R) B E S T P R A C T I C E: At HIVEX Basement Finishing Co., we are truly passionate about satisfying our customers. We look at finishing basements as an opportunity to turn the potential of someone's home into a reality. We do not consider our work to be complete until we have fulfilled every promise we made to our client in their contract. It is the culture of our company to seek out ways to improve our client experience as we deliver an exceptional product with the most seamless possible process. Home Exterior Systems LLC Tomball, Texas homeexteriorsystems.com 95.04% GQ All-time Recommend Rate 91.43% GQ 2016 Recommend Rate 350 Number of Jobs in 2016 Home Improvement/ Replacement Patrick McCollim (L) Caleb McCollim (R) B E S T P R A C T I C E: From the zero-pressure sales manner to the final project review, the goal remains: Deliver highest quality results as stress-free as possible and with the utmost integrity. HES embraces the notion that anything that streamlines your project, keeps you aware and feeling in control to the extent you prefer is good. HES embraces technology everywhere, which speeds reliable communication, allows constant performance measurement and adds dozens of other customer benefits. Experience tells us [clients] expect clear documentation, transparent project management, regular communication and no surprises during all project phases. Hullco Chattanooga, Tenn. callhullco.com 96.77% GQ All-time Recommend Rate 95.44% GQ 2016 Recommend Rate 948 Number of Jobs in 2016 Home Improvement/ Replacement Matt Hullander (L) Jenny Hullander (R) N E G AT I V E I N T O P O S I T I V E: When Gorell Windows went into receivership and became insolvent and after Soft-Lite Windows' purchase, we made good on many glass replacements—honoring warranties of a company who had gone out of business—taking care of our customers. QualifiedRemodeler.com QR July 2017 45

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