Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
Issue link: https://qualifiedremodeler.epubxp.com/i/848719
C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Doing It Right Roofing · Siding · Remodeling Russellton, Pa. roofingcontractorpittsburgh.com 98.28% GQ All-time Recommend Rate 93.48% GQ 2016 Recommend Rate 250 Number of Jobs in 2016 Full-service Remodeling + Home Improvement/ Replacement Robert Jermalowski B E S T P R A C T I C E: Customer service is an important aspect of the business. We follow the "customer is always right" principle, and after installation is complete, we stand behind a "lifetime" labor warranty. When a customer calls for service, we respond quickly and without hesitation to resolve the problem/issue. Another aspect of the business we firmly believe in is customer education, starting at the time of the salesperson appointment. We feel an obligation to educate the customers of the proper way to install a roof so they receive the full potential of replacement. DreamMaker Bath & Kitchen Ann Arbor Ann Arbor, Mich. dm-remodel.com 95.65% GQ All-time Recommend Rate 95.12% GQ 2016 Recommend Rate 110 Number of Jobs in 2016 Full-service Remodeler Bob Ender (L) Lee Willwerth (R) U S I N G C L I E N T F E E D B A C K: We watch and read our GuildQuality surveys very carefully in order to adjust processes and respond to customer feedback. Because of GuildQuality surveys, we've added a "communication log" to our jobsites so that homeowners and carpenters can communicate more effectively about their remodel. Eberle Remodeling Sacramento, Calif. eberleremodeling.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 23 Number of Jobs in 2016 Design/Build Kent Eberle B E S T P R A C T I C E: We always try to do what we will say we will do. Along with that, we always try to exceed customer expectations. We constantly strive to be as thorough as possible in all phases of our design/build process. Our comprehensive process makes for the smoothest running projects possible. Elite Remodeling Frisco, Texas elitehomeremodeling.com 95.77% GQ All-time Recommend Rate 95.65% GQ 2016 Recommend Rate 30 Number of Jobs in 2016 Full-service Remodeler John Todd U S I N G C L I E N T F E E D B A C K: Every GuildQuality report I get back I forward back to customers and thank them. Plus, I give them my perspective on our lessons learned. I also ask for more of their feedback. Once I receive that feedback, I then share the entire report with our entire team in our Monday morning construction meeting. In that meeting, we talk about processes and lessons learned. Erdmann Exterior Designs Ltd. Arlington Heights, Ill. erdmannexteriors.com 94.51% GQ All-time Recommend Rate 87.18% GQ 2016 Recommend Rate 141 Number of Jobs in 2016 Full-service Remodeler Kevin Erdmann (L) Kyle Erdmann (R) U S I N G C L I E N T F E E D B A C K: We had a person post on our Facebook page that they "love our page, but would love to know product details when reviewing our project pictures." Our marketing coordinator started not only including the color and style of our products but also tagging manufacturers to connect our current and potential clients to Erdmann Exterior Designs and our manufacturers. This feedback led to action, which led to new leads coming in through Houzz and Facebook, referencing posts we made. Our clients are able to understand our process and the products we offer before making the call to schedule an appointment. Exterior Source Richmond, Va. exteriorsourceva.com 97.45% GQ All-time Recommend Rate 94.96% GQ 2016 Recommend Rate 1,869 Number of Jobs in 2016 Home Improvement/ Replacement Rodney Renfrow B E S T P R A C T I C E: I personally read every GuildQuality survey that is taken. We have it set up where our sales, production and office managers receive these surveys too. They then share the surveys with the people in their specific department who were involved with each project. It's a great way to share successes and to learn where there is room for improvement. SPECIAL REPORT: Customer Satisfaction 44 July 2017 QR QualifiedRemodeler.com