Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E ADR Builders, Ltd. Timonium, Md. adrbuilders.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 64 Number of Jobs in 2016 Design/Build Jane Stokes (L) Bret Stokes (R) N E G AT I V E T O P O S I T I V E: We built a large deck and screen porch for a client couple. They objected to the appearance of the screen panels (about a $1,400 purchase). Even though there was technically nothing wrong with them, we found an alternate source online in Texas, had a sample made that pleased the clients, then ordered and installed new screens. All this was done at no cost to the client and without complaint from ADR or staff. American Home Design Goodlettsville, Tenn. americanhomedesign.com 94.16% GQ All-time Recommend Rate 91.89% GQ 2016 Recommend Rate 804 Number of Jobs in 2016 Home Improvement/ Replacement Don Bruce B E S T P R A C T I C E: We offer a lifetime workmanship warranty in addition to our product warranties—we've been backing this up for 40 years. This assurance that if there's any trouble we'll go back and fix our workmanship at no cost to the customer gives our clients confidence when purchasing with us. We also have a bonus program for our installers, allowing them to get bonuses based on our customers' satisfaction. This encourages the installers to go above and beyond to make sure our customers are happy. Austin Pro Siding and Windows Austin, Texas austinprosiding.com 98.6% GQ All-time Recommend Rate 97.17% GQ 2016 Recommend Rate 90 Number of Jobs in 2016 Home Improvement/ Replacement Paul Schantz N E G AT I V E T O P O S I T I V E: Just recently we installed ColorPlus (James Hardie) siding and, to my chagrin, a new crew member touched up about 200 spots on the house with field applied touch-up kit, thus resulting in a polka dot-looking house due to sheen differences. We took the initiative to paint the house, and the customer loved the final outcome. It proves you don't have to be perfect nor do you have to apologize, but you do have to be willing to provide a plan of action and then deliver on that plan. Bailey Remodeling & Construction, LLC Louisville, Ky. baileyremodel.com 99.29% GQ All-time Recommend Rate 95.65% GQ 2016 Recommend Rate 30 Number of Jobs in 2016 Design/Build + Full-service Remodeler Brandon Bailey (L) Jon Steimel (R) N E G AT I V E I N T O P O S I T I V E: We installed a hardwood floor in a home but neither the client or we were happy, so we asked our subcontractor to redo it. On the second effort, we were still disappointed, so we fired that sub and hired someone to make it right. The floor looked good, but nails were starting to come up, posing a risk to the homeowners. We made efforts to address those issues, but we talked this February and the nails were still coming up. At no cost to the homeowner and planned around their spring break vacation, we tore out 1,000 square feet of hardwood and replaced it. Boardwalk Builders, Inc. Rehoboth Beach, Del. boardwalkbuilders.com 96.61% GQ All-time Recommend Rate 93.55% GQ 2016 Recommend Rate 25 Number of Jobs in 2016 Full-service Remodeler Patricia McDaniel B E S T P R A C T I C E: Principal factors we believe lead to high levels of customer satisfaction: being on time; keeping the jobsite clean; delivering high levels of craftsmanship and communication; and acting with integrity. Breyer Construction & Landscape LLC Reading, Pa. breyerconstruction.com 92.88% GQ All-time Recommend Rate 98.28% GQ 2016 Recommend Rate 127 Number of Jobs in 2016 Full-service Remodeler Matt Breyer B E S T P R A C T I C E: We strive to consistently communicate in a timely manner throughout every aspect of the consult, design and construction process. This higher and more detailed level of interaction allows us to identify and address any issues while they are still just a "concern," and to ultimately provide a custom solution quickly and efficiently. This in turn helps to create a positive working relationship with our clients and allows us to deliver a high-quality product. SPECIAL REPORT: Customer Satisfaction 42 July 2017 QR QualifiedRemodeler.com