Qualified Remodeler Magazine

JUL 2017

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: https://qualifiedremodeler.epubxp.com/i/848719

Contents of this Issue

Navigation

Page 40 of 67

C O M PA N Y T Y P E O F F I R M C E O R E S P O N S E Callen Construction Muskego, Wis. callcallen.com 96.58% GQ All-time Recommend Rate 96.59% GQ 2016 Recommend Rate 449 Number of Jobs in 2016 Full-service Remodeler + Home Improvement/ Replacement Philip Callen (L) Michael Wood (R) B E S T P R A C T I C E: Jobsite cleanup; please and thank you's; quality workmanship; and true care for our customers and their homes. Communication every morning with the customers to let them know when we will arrive and what will be done that day; communication in the evening to the salespeople to let them know what was done on their jobs that day. Champion Window of Huntsville Huntsville, Ala. getchampion.com/huntsville 94.55% GQ All-time Recommend Rate 94.64% GQ 2016 Recommend Rate 1,325 Number of Jobs in 2016 Home Improvement/ Replacement Bob Zarzaur N E G AT I V E I N T O P O S I T I V E: We sold and installed siding on a manufactured home. A couple of weeks after installation the siding started coming off. After further investigation, we determined the installation crew did not install to our standards. We sent a different crew to remove all the siding and installed new. We also covered the home with OSB the second time before installing the siding, so it is structurally better than before we arrived—all this at no additional charge to the homeowner. The customer could not be happier. Contract Exteriors Murrells Inlet, S.C. contractexteriors.com 94.2% GQ All-time Recommend Rate 94.12% GQ 2016 Recommend Rate 360 Number of Jobs in 2016 Home Improvement/ Replacement Randy Hann (L) Will McCourt (R) U S I N G C L I E N T F E E D B A C K: Anytime a customer provides constructive feedback we pay attention. For example, a homeowner said there were several team members out to her home, but they did not seem to be on the same page when it came to her project. Because of this, we streamlined our process for there to be one main point of contact for the customer. We even have a CRM that is able to track real-time notes about the customer and project. This way the homeowner feels more comfortable having one person as a point of contact, and everyone is aware of the project status. Copper Creek Construction Las Vegas, Nev. coppercreekconst.com 93.43% GQ All-time Recommend Rate 91.93% GQ 2016 Recommend Rate 327 Number of Jobs in 2016 Full-service Remodeler + Fire/ Water Damage Restoration Blake Burr U S I N G C L I E N T F E E D B A C K: GuildQuality surveys are a topic of every production meeting. We use them on a regular basis to identify ways we can improve the client experience during a time when their home is "under construction." We often receive comments about our subcontractors as well, which helps us work with them to be united in our efforts to provide the best services available. Crystal Exteriors LLC Silver Spring, Md. crystalexteriors.com 100% GQ All-time Recommend Rate 98.91% GQ 2016 Recommend Rate 50 Number of Jobs in 2016 Home Improvement/ Replacement Edgar Li B E S T P R A C T I C E: Since 1995, Crystal Exteriors has provided clients with courteous, prompt, expert service. We strive to provide high-quality products and services at competitive prices without cutting corners so customers can depend on both the materials and workmanship to last for many years. The president of the company oversees each job, ensuring completion up to his high standards, and he is in direct communication with the clients so all jobs are completed to the customer's satisfaction. Integrity is the foundation of the company, which is why 80 percent of our new clients come to us through referrals from satisfied customers. Daniel Builders Anderson, S.C. danielbuilders.com 100% GQ All-time Recommend Rate 100% GQ 2016 Recommend Rate 80 Number of Jobs in 2016 Design/Build + Full-service Remodeler Robert Cord (L) Daniel Jachens (R) U S I N G C L I E N T F E E D B A C K: In general, a customer asking, "Where are we with this project?" has been significant motivation to 1) provide a clear outline of every step and timeline upfront, and 2) provide regular updates and reminders throughout the design/build process. Today if a customer asks that question it represents a significant breakdown in our communication. QualifiedRemodeler.com QR July 2017 43

Articles in this issue

Links on this page

Archives of this issue

view archives of Qualified Remodeler Magazine - JUL 2017