Problem Resolution
64% 67% 69% 60% 72% 85% 73% 64% 65% 71% 83% 83% 66% 64% 74% 65% 70% 71% 71% 84%
Professional & Organized
59% 53% 54% 77% 54% 57% 63% 60% 62% 63% 69% 65% 65% 57% 60% 67% 64% 57% 59% 64% 58%
Communication
64% 59% 68% 68% 65% 57% 65% 69% 62% 65% 73% 66% 67% 70% 65% 68% 60% 59% 66% 66% 61%
Work Done Right
67% 63% 60% 74% 73% 55% 60% 64% 66% 68% 62% 70% 60%
Value
59% 63% 58% 61% 64% 63% 58% 63% 64% 58% 62% 70% 64% 47% 63% 63% 73% 75% 58% 61% 56%
Punchlist
72% 70%
Trust
61% 58% 64% 77% 81% 63%
Schedule
63% 43% 54% 60% 36% 59% 61% 73% 47% 55% 55% 72% 70% 46% 52% 69% 55% 34% 52% 52%
Quality Of Workmanship
58% 43% 46% 55% 47% 41% 56% 50% 60% 50% 53% 45% 59%
Construction Quality
46% 54% 34% 47% 51% 54% 69%
Installation Crew
45% 45% 45% 35% 44% 45% 44% 48% 41% 45% 51%
Clean & Safe
36% 20% 36% 32% 21% 31% 36% 37% 23% 29% 44% 32% 40% 40% 35% 42% 32% 32% 33% 42% 29%
Quality of Materials
41% 33% 37% 33% 36% 30% 48% 36% 39% 37% 40% 44% 35% 45%
Sales Knowledge
50% 32% 38% 36% 41% 47% 35% 34% 49% 40% 41% 60% 34% 39% 50%
Budget
40% 50% 32% 44% 37%
Employees & Subcontractors
26% 32% 49%
Expertise
38% 39% 47%
A
D
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The GuildQuality/ Qualified Remodeler
Heat Map of Highly Valued Service Traits
Data by GuildQuality Inc.'s Justin Ruckman and Kathryn Ewing, Edited by Qualified Remodeler, Graphic by Tracy Hegg
SPECIAL REPORT: Customer Satisfaction
52 July 2016 QR QualifiedRemodeler.com