Qualified Remodeler Magazine

JUL 2016

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Schloegel Design Remodel Kansas City, Mo. ¡ remodelagain.com GQ All-Time Recommend Rate: 97.95% GQ 2015 Recommend Rate: 96.43% Number of Jobs in 2015: 94 Type of Firm: Design/Build Jake Schloegel Our high customer satisfaction scores come from great communication between team members and clients. From the start to the very end of a project, we facilitate effective communication by having the right tools and practices in place. is includes everything from weekly meetings with the team members and clients, to the use of our project/ client management system, BuilderTREND. Making sure everyone is on the same page and in the know is always step one to providing the ultimate customer experience. Sideco Inc. North Little Rock, Ark. ¡ sidecoinc.com GQ All-Time Recommend Rate: 98.82% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 140 Type of Firm: Home Improvement/Replacement Jimmy Russell e key to our high level of customer satisfaction is communication. I listen carefully to what the client wants and explain exactly how we are going to meet their goals. Our clients speak directly to the owner as well as their project manager. An open dialogue develops a relationship based on trust. Because our goals are identical, our rela- tionship becomes a partnership which allows our clients to maintain a sense of control. Working together throughout the project ensures the final results are exactly what they desire. The Board Store Home Improvements, Inc. La Crosse, Wis. ¡ theboardstoreonline.com GQ All-Time Recommend Rate: 97.45% GQ 2015 Recommend Rate: 97.40% Number of Jobs in 2015: 731 Type of Firm: Home Improvements/Replacement Miles Wilkins We employ all our installers; there are many home improvement companies out there who use sub- contractors who have no vested interest in the company or the customer. Our installers are full- time employees, and many of them have been here 10, 15 or even 25 years. ey've seen it all and if they haven't seen it, they confer with some- one who has to figure out the best installation possible. Plus, we have an outstanding sales and office staff who are dedicated to making the customer experience their top priority. Quick Bath Fresno, Calif. ¡ quickbathsolutions.com GQ All-Time Recommend Rate: 97.44% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 25-30 Type of Firm: Kitchen and Bath Specialist Jason Peters First, our team understands that after them serving the client is their top priority. Second, in addition to top quality, Quick Bath guaran- tees its schedule with a $200 per day rebate if the completion date is missed. In 2.5 years, we have a 100 percent on-time completion rate. R. Craig Lord Construction Company Moorestown, N.J. ¡ rcraiglord.com GQ All-Time Recommend Rate: 97.83% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 12 Type of Firm: Design/Build R. Craig Lord Communication is the foundation of a great client experience, and it starts with good listening. Clients don't want to be surprised, they don't want to be left in the dark, and they don't want to be misunderstood. Our full-time lead carpen- ter system provides jobsite consistency and a single point of communication. We use bi-weekly job meetings that include timelines for decisions and work progress, a two week look ahead for what to expect and published minutes to keep everyone informed. We even have a mailbox on the job for client notes if they leave before we arrive. Rochman Design Build Ann Arbor, Mich. ¡ rochmandesignbuild.com GQ All-Time Recommend Rate: 100% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 12-15 Type of Firm: Design/Build Gary Rochman We believe in building lasting relationships that are based on trust and integrity with our clients. In every good relationship, engaging in clear and constant communication is a priority, and that is the foundation we start with. In addition to com- munication, our goal at Rochman Design Build is to continuously exceed our clients' expectations with the service we provide and the way we pro- vide it. e trust our clients place in us is very important to us, and we honor that by going above and beyond for them. For us, it is never "just a project"; it is always a relationship to be created and maintained. QualifiedRemodeler.com QR July 2016 49

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