Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.
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Allen Construction Santa Barbara, Calif. ¡ buildallen.com GQ All-Time Recommend Rate: 98.55% GQ 2015 Recommend Rate: 98.67% Number of Jobs in 2015: 90 Type of Firm: Full-service Remodeler Bryan Henson We attribute our consistently high customer satisfaction scores to 1) being an employ- ee-owned organization and 2) well-defined core values by which we hire, review and promote employees. As employee-owners, we all care about our success and share it together. When hiring a professional remodeler, 83 percent of consumers identify reviews/recommendations as a top factor. Stronger reviews mean a stronger bottom line for every Allen employee-owner. Our core values — putting relationships first, being accountable as an employee-owner, relentlessly seeking inno- vation, letting our positivity be contagious, and earning trust and giving it freely — are all key drivers of customer satisfaction. American Home Design, Inc. Goodlettsville, Tenn. americanhomedesign.com GQ All-Time Recommend Rate: 93.90% GQ 2015 Recommend Rate: 96.55% Number of Jobs in 2015: 1,844 Type of Firm: Home Improvement/Replacement Don Bruce In addition to the product warranties our man- ufacturers offer, American Home Design offers a lifetime workmanship warranty. As long as the customer owns their home, they can be as- sured that if anything is wrong with their home improvement due to workmanship, we'll come back and fix it at no cost to them. is warranty gives our customers peace of mind when the job is completed. Amsted Design-Build Ottawa, Ontario ¡ amsted.ca GQ All-Time Recommend Rate: 98.44% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 38 Type of Firm: Design/Build Steve Barkhouse "Our mission must be to exceed the expectations of our customers, by achieving the highest levels of customer satisfaction." is Mission Statement is central to the activities at Amsted Design-Build, posted throughout the office and on cards in the wallets of all employees. While a subjective goal, it can be objectively measured through third-party surveying, like GuildQuality. Surveying clients enables us to strive for and achieve high customer satisfaction by em- powering employees through reinforcement and supporting immediate adjustments with constructive feedback. Architectural Building Arts Madison, Wis. ¡ designbuildmadison.com GQ All-Time Recommended Rate: 98.25% GQ 2015 Recommend Rate: 100% Number of Jobs in 2015: 16 Type of Firm: Design/Build Melinda Monroe We attribute our success in our customer satisfac- tion scores to providing our clients with a seamless process and the high level of communication we provide throughout the design and construction process. We have dedicated project manager week- ly project site meetings that include production, design and sales. We keep the disruptions to client homes to a minimum, jobsites protected and clean every day, maintain efficient timelines, produce quality workmanship, and hire expert craftspeople and subcontractors. Boardwalk Builders, Inc. Rehoboth Beach, Del. ¡ boardwalkbuilders.com GQ All-Time Recommend Rate: 95.89% GQ 2015 Recommend Rate: 96.77% Number of Jobs in 2015: 60 Type of Firm: Full-service Remodeler Patty McDaniel Creating high levels of customer satisfaction requires a process backed by principle. e principle behind our process is integrity. e Merriam-Webster Dictionary definition of integrity reads, "the quality of being honest and fair," but also, "the state of being complete or whole." Putting this into action means taking a thorough and thoughtful approach to everything, including being on time, keeping jobsites clean, proactively communicating with our clients and generally striving to make it seem easy when they are demanding. Creating high levels of customer satisfaction requires a process backed by principle. The principle behind our process is integrity. Patty McDaniel QualifiedRemodeler.com QR July 2016 41