Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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G&L and Sons Renovations, LLC Cedar Grove, N.J. GQ All-Time Recommend Rate: 97.06% GQ 2014 Recommend Rate: 100.00% Type of Firm: Full Service Remodeler Website: glandsons.com Gene, Chris and David Caputo We know how hard it is to go through a remodel so we go the extra mile to put homeowners' minds at ease and provide constant information regarding what is going on for their project. We also set up our staf and trade contractors in the morning so everyone knows what is expected of them, and we can introduce the trades to the homeowners. Ameristar Roofng and Restoration, LLC Kansas City, Mo. GQ All-Time Recommend Rate: 97.01% GQ 2014 Recommend Rate: 98.53% Type of Firm: Home Improvement/Replacement Website: ameristarroofng.com John Yates Ameristar Roofng and Restoration is driven by a strong desire to assist our customers in fulflling all their home improvement needs. Our passion comes from caring about our client's comfort and security, while creating quality solutions to any roofng, exterior or interior problems they may be experiencing. Our problem solving abil- ities far exceed industry standards, ensuring our clients are receiving the very best in products, installed with quality workmanship and attention to detail. We strive to provide the best overall customer experience with thorough communication, follow-up and feedback before, during and after the project. Our goal is to make sure every Ameristar Roofng customer continues to recommend us to their friends and family, again and again. One Man and A Hammer, Inc. Mentor. Ohio GQ All-Time Recommend Rate: 97.01% GQ 2014 Recommend Rate: 98.15% Type of Firm: Full Service Remodeler Website: onemanandahammer.com Bob Gallese Besides our second-to-none customer service, I attribute our high scores to our commitment to constant communication with our clients via Co- Construct. Tere was a time when some details were getting lost in the many emails before, during and after a project. Now every question, comment, selection, costs, change orders, job photos, etc. are tracked to the clients' portal in Co-Construct. Majestic Exteriors, LLC Colts Neck, N.J. GQ All-Time Recommend Rate: 96.97% GQ 2014 Recommend Rate: 96.67% Type of Firm: Full Service Remodeler Website: majesticrenovations.com Tania Goodman Our best practice that attributes to our high cus- tomer satisfaction scores is the constant "service" given to our customer, before, during and after the job has been completed. Furthermore, we continue to service them long after the job is completed through post-installation service calls and addi- tional services. At Majestic the frst thing we build,is a relationship! Stebnitz Builders Elkhorn, Wis. GQ All-Time Recommend Rate: 96.97% GQ 2014 Recommend Rate: 95% Type of Firm: Full Service Remodeler Website: stebnitzbuilders.com Chris Stebnitz We spend a great deal of time and efort ensuring we are the very best listening company for our clients. Surveys have shown us that our clients want to know they've been heard and under- stood. When homeowners feel that from us, they feel they are being taken seriously and trust we will follow through on everything important to them during the project. To bring peace of mind and comfort to our clients throughout the remodeling process, we continuously extend that focus to every homeowner we have the privilege to work for. Total Home Inc. Calgary, Alberta GQ All-Time Recommend Rate: 96.97% GQ 2014 Recommend Rate: 96% Type of Firm: Full Service Remodeler Website: totalhomecalgary.ca Nathan Schade Following through on commitments. We spend a lot of time getting to know our clients, their needs and their wants. We communicate often and are always upfront and honest about every aspect of the project. Ten we do what we say we are going to do: Build a beautiful space on time and on budget — completely worry free! QualifiedRemodeler.com | ForResidentialPros.com QR July 2015 41

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