Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Splash Kitchens & Baths LLC LaGrange, Ga. GQ All-Time Recommend Rate: 97.67% GQ 2014 Recommend Rate: 100% Type of Firm: Kitchen and Bath Specialist Website: splashkitchens.com Sandy Winslow We attribute our high customer satisfaction to the art of listening, communicating frequently and capturing the details that matter to the cli- ent. Our design process is comprehensive, and through detailed plans and work scopes we are able to efectively provide for the details of the project. We then execute the plan accordingly and intensely manage the project to bring it in on time and budget with a focus on attention to detail. Our ability to capture and manage the details of our remodel projects leads to high satisfaction rates with our customers. Twin Cities Siding Professionals, Inc. St. Paul, Minn. GQ All-Time Recommend Rate: 97.53% GQ 2014 Recommend Rate: 95.92% Type of Firm: Home Improvement/Replacement Website: tcsidingprofessionals.com Terry and Kristen Stamman Our best practice is that we, as the com- pany owners, truly care about our cus- tomers. We have instilled this concept in all of our employees and contractors we work with. We are not interested in shortcuts that temporarily increase company profts. If the right scope of work is specifed at the right price and the work is done correctly according to manufacturer specifcations, everybody wins. Tis creates customers and employees for life! Lifetime Shingles, LLC Chili, Wis. GQ All-Time Recommend Rate: 97.50% GQ 2014 Recommend Rate: 92.59% Website: Stone Coated Steel Roofng Website: lifetimeshingles.com Kevin Danielzuk Being specialized in one segment of construction (roofng) and one type of roofng materials (Metro Roof Products), it's easier for us to execute our projects. We rarely deviate from what we specialize in and say no to projects outside of our specialty when ofered the opportunity to take the work, which helps us stay focused on building of our strengths. Another important step to our service is having a team member ensure we maintain lines of good communi- cation with our customers leading up to, during and after our projects. The Board Store Home Improvements, Inc. La Crosse, Wis. GQ All-Time Recommend Rate: 97.32% GQ 2014 Recommend Rate: 98.22% Type of Firm: Home Improvement/Replacement Website: theboardstoreonline.com Miles Wilkins Outstanding customer service and our 10-year labor warranty. Plus, we employ all our installers, so if they do not do well on a job it refects on them personally and their position here, so they make sure to take care of our customers as their jobs depend on it. Neal's Design Remodel Cincinnati GQ All-Time Recommend Rate: 97.12% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: neals.com Alan Hendy Our high customer satisfaction performance is attributed to empowering our staf to strive for continuous improvement while measuring results along the way. If you can listen well and be de- tailed with every customer contact, you will raise your scores with clients. We have internal clients and external clients. In a great culture, the internal clients come frst and the satisfaction of the ex- ternal clients will follow. Educate the client on what to expect from a great remodeling experience and have very high expectations. S.J. Janis Company, Inc. Wauwatosa, Wis. GQ All-Time Recommend Rate: 97.10% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: sjjanis.com Gary Sannes Consistently communicating with our clients throughout our projects as well as post-comple- tion has allowed S.J. Janis to retain high cus- tomer satisfaction scores. When questions or problems arise, we are able to address them promptly and resolve them according to the client's satisfaction. With remodeling there can be unexpected circumstances by nature and our clients appreciate the fact that we do what we say. SPECIAL REPORT: Customer Satisfaction 40 July 2015 QR QualifiedRemodeler.com | ForResidentialPros.com

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