Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Structures Building Company Daniel Island, S.C. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Custom Home Builder and Remodeler Website: structures.net Steven Kendrick Our mission is to give clients the most enjoyable and simplifed custom home building and remod- eling experience possible. We place great emphasis on building lasting relationships and communi- cating well with our homeowners. Our frst priority is asking the right questions of each client, and carefully listening to what they say. Tose frst conversations about their dreams, needs, lifestyle and budget are incredibly important to tailoring a quality home that suits them perfectly. Every member of the Structures team is dedicated to consistent and clear communication, as well as quality, custom crafts- manship — resulting in a home that is a perfect ft for each client! Tuckahoe Creek Construction, Inc. Richmond, Va. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: tuckahoecreek.com Gray Stettinius At Tuckahoe Creek Construction, we believe a good working relationship with our clients is the foundation to a successful project. We consider this relationship a partnership. We like to be involved in the planning phase of the project to better understand our client's expectations and desired outcomes. Having fostered a close rela- tionship, we know when something bothers our client and are willing to explore all avenues until things are right. Te result is a collaboration on what for many is a life-long dream. Jones & Associates Lubbock,Texas GQ All-Time Recommend Rate: 99.62% GQ 2014 Recommend Rate: 98.39% Type of Firm: Home Improvement/Replacement Website: thejonesboys.com Jeff Jones It's a combination of skilled applicators and a company mind-set of pursuing over-the-top service. We try to create realistic expectations and then over deliver. All that is tied together with consistent communication. Rochman Design-Build Ann Arbor, Mich. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: rochmandesignbuild.com Gary Rochman Our team prides itself on the exceptional inter- personal skills we employ with our clients. Each member of our team is an ambassador of our company, and each is empowered to show care for the client in personal ways. Examples of acts our lead carpenters have done include: bringing in cupcakes for a client's birthday, bringing garbage bins out to the street when a client for- gets, bringing a client's child to urgent care for an injury, coming at night to help vacuum water from a basement food not caused by us, ordering fowers for a client when they have a stressful day. Tese are the small items that create big stories our clients tell other people; this is the storytelling that creates such strong satisfaction and word- of-mouth referrals. We're about creating stories and about building lasting relationships. Struby Construction, LLC Decatur, Ga. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: strubyconstruction.com Neil Struby Our honesty and continuously communicating with our clients during the project is the best practice we attribute to our high customer sat- isfaction scores. In remodeling, unexpected is- sues come up, and it's important to talk to clients about those issues as they arise and how we plan to address them. We and our clients work better as a team because we're open and honest about their projects. Our clients trust we will get the project done and meet or exceed their expectations. Our frst priority is asking the right questions of each client, and carefully listening to what they say. Steven Kendrick QualifiedRemodeler.com | ForResidentialPros.com QR July 2015 35

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