Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Padgett Building & Remodeling Co., Inc. Swansea, Ill. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: padgettbuilding.com Ron, David and Don Padgett We try to treat every customer like they are our only customer. Communicating properly with the client is the key to a happy cus- tomer. If the project hasn't been communicated efectively on how the remodel will afect their daily lives, their satisfaction with the project will be reduced as a whole. If you forgot to tell them drywall fnishing creates dust, they will come home after a long day of work to a dusty home and be upset about it! Penn Contractors Inc. Emmaus, Pa. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: penncontractors.com Bruce Snyder We're remodelers but we're building trust. When I started Penn I was always in the feld. I'm a perfectionist by nature, so every remodel is infused with my passion for excellence. As our company grew, I had to assume the role of a president and CEO. I hired meticulous master craftsmen who shared my enthusiasm for fastidious design. We love what we do and put ourselves into our projects 100 percent every single day. When clients ask us "what's the most beautiful thing you've ever built?" we always respond with "your trust." Phillip W. Smith General Contractor, Inc. Charleston, S.C. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler and Custom Home Builder Website: phillipsmithcontractor.com Phillip Smith Our best practice to achieve high customer sat- isfaction scores is making it a priority to put our clients frst on each job. We want to make sure each client is getting exactly what they want. By focusing not only on building a well-crafted home but also on building a relationship, we can deliver positive experiences to our clients each time. Johnson County Siding & Window Co., Inc. Olathe, Kan. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Exterior Design & Remodel Website: jocosiding.com Teresa and Bill Christie Our family-owned business operates as a team with every member committed to customer satisfaction and customer expe- rience from the initial contact to project completion. Every exterior remodel begins as an interactive process with the home- owner to determine the goals of the proj- ect. From there, we proceed to the design phase ensuring that all textures, styles and colors correlate to create aesthetic balance. Finally, we credit the quality and craftsmanship of our labor force for expert installations resulting in beautiful, transformed exteriors. It's the commitment of the entire JOCO Siding & Window team that makes the diference, and the result is happy, satisfed customers! Legacy Builders Group Cincinnati, Ohio GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: designbuildremodel.com Bill Haussler and Chris Otte Communication is key. It starts the moment we meet our custom- ers the frst time. We come in prepared and listen to their needs and desires taking into account their family dynamics and any special situations. We work a proven design-build process with our clients that is easy for them to follow and understand. Together with the homeowners, we work to create a design that meets their needs and budget. We demand excellence from all of our employees as well as our contractors, expecting them to be professional with the homeowners always leaving the work site better than they found it. Trough our processes like using BuildersTrend, the client is always aware of what is going on with their project and what needs to be done on their end like product selections. Tis helps us to stick to our schedule with no surprises. SPECIAL REPORT: Customer Satisfaction 34 July 2015 QR QualifiedRemodeler.com | ForResidentialPros.com

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