Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Hurst Design Build Remodel Middleburg Heights, Ohio GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: hurstremodel.com Daniel and Patrick Hurst Listen, communicate and always do what is right! We like to think providing a great customer expe- rience really can be that simple. We start by giving our clients multiple opportunities and ways to communicate with us so we can really listen, whether it's through email, weekly-one-on-one meetings, or our online schedules and daily logs. Clients are invited to share their concerns or feelings on a regular basis, and we let them know that it's "okay" and expected. Our company then focuses on communicating. First, we do this by sharing as much information about the project as we can so the client is informed, has fewer questions and wonders less about what is happening. We provide our clients with live access to the entire project schedule online as well as report daily to the client with the day's progress. Weekly project review meetings with our project managers are required to review questions, details and walk the site with the the client. Lastly, we live our core values everyday which guides our thought and decision-making process to always do the right thing for our clients. Tey can see this in the care we take to make sure their experience and their project is the best it can be. JD Norris Construction Co. Inc. dba DreamMaker Bath and Kitchen Aiken, S.C. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Kitchen and Bath Specialist Website: dreammakeraiken.com J.D. Norris Making only agreements we are willing, able and intend to keep. Constantly improving on our communication process and doing so with honesty and purpose. Treating others as we would like to be treated. Making our best efort to understand and appreciate the customer's needs in every situation. Listening with the in- tent to understand, and committing to be as truthful and transparent as possible, even if it costs us. Habify Coral Gables, Fla. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: habify.com Christopher Block Relentless focus on setting realistic expectations and exceeding them. Hall Design Build Atlanta GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: halldesignbuild.com Bradley Hall Our typical client's primary focus is quality and end-goal oriented as opposed to price driven. So we have an adopted an approach that attempts to meet the customer's needs through premium quality and innovative ideas. We have a three- step design process and try to fush out all op- tions prior to the construction phase, avoiding unnecessary delays and cost overruns. We also utilize BuilderTrend which our customers seem to enjoy. Houseworks Unlimited, Inc. Mount Airy, Md. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: houseworksunlimited.com Craig Knott, CR From the frst time we meet a prospective client, they are made aware of our process and how we communicate that. It is explained how disruptive a remodel can be. Tey know what is going to happen from week to week, who is going to be doing it, and what to expect from the renovation. Nothing is hidden. If trouble arises or something good happens, they are told. We have also gotten high marks for how organized and clean our jobsites are. Taking time during the day to straighten up a little, goes a long way. We also make time at the end of the day clean up and put away supplies/tools. You know clients are going to stick their noses in after we leave. QualifiedRemodeler.com | ForResidentialPros.com QR July 2015 33

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