Qualified Remodeler Magazine

JUL 2015

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

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Dale Koontz - Builder, Inc. Quincy, Ill. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: koontzbuilder.com Scott Koontz You have to communicate with your customers! Return phone calls; tell them when you will be there; give them written specifcations; tell them what you will do each day; put change orders in writing. Te more you communicate, the more they feel comfortable about the process. Even if the news isn't pleasant, it's better to share more information than not to share information at all. Eberle Remodeling Sacramento, Calif. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Design/Build Website: eberleremodeling.com Kent Eberle Without question, the keys to Eberle Remodeling's high customer satisfaction ratings are commu- nication, developing trust, and attending to all the details on each and every project we under- take. By doing what we say we will do, we are able to maintain integrity throughout the pro- cess. Creating realistic client expectations is al- ways the goal throughout our design-build pro- cess. We then work diligently to surpass our clients' expectations. Detailed in-house plans, specifcations and proposals for construction, along with time-tested business systems, well-thought-out schedules and quality work, lead to thoroughly satisfed clients for life who continually call us back to perform their next remodel projects. Ellis Construction Boulder, Colo. GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Custom Home Builder and Renovator Website: ellisbuilds.com David Ellis Regardless of how big or small, we treat all of our clients' concerns with care and respect. Beyond the exceptional quality of our product and great service we provide, we genuinely care for our cli- ents' needs and their projects. By providing this attitude throughout all phases of our projects, we have very satisfed customers who will often use us for repeat jobs and refer us to new prospects. Clarity Windows Denton, Texas GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Home Improvement/Replacement Website: claritywindows.com Chris Pollard We focus on educating customers and solving problems. Our company uses craftsmen instead of subcontractors. We contact customers weekly until the job is completed and believe that every home is a castle. Since we only work on castles, the work must be stellar. Since we only work on castles, we only deal with kings and queens and treat the customers as such. Once you buy from Clarity Windows, you are part of the Clarity Family. Te relationship doesn't end at install ... It's just the beginning! Cruickshank Remodeling Atlanta GQ All-Time Recommend Rate: 100% GQ 2014 Recommend Rate: 100% Type of Firm: Full Service Remodeler Website: cruickshankremodeling.com Brad Cruickshank For 35 years, founder Brad Cruickshank has told employees that "a broom is our most im- portant tool on any remodeling job." Prospects receive a branded, high-quality sweep broom during the initial sales call. Jobsite cleanliness is just one way to show thanks. Equally import- ant is respecting homes and property. We protect surfaces, provide dust protection and monitor air quality. Driveways are staked to prevent damage to yards. We believe in frequent communication, including a pre-construction conference and weekly meetings. Our industry standard AIA stipu- lated sum contract includes a schedule with draw amounts based on progress. Our bottom line: Respectful Service They know what is going to happen from week to week, who is going to be doing it, and what to expect from the renovation. Craig Knott, CR SPECIAL REPORT: Customer Satisfaction 32 July 2015 QR QualifiedRemodeler.com | ForResidentialPros.com

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