Qualified Remodeler Magazine

OCT 2013

Qualified Remodeler helps independent remodeling firms to survive, become more professional and more profitable by providing must-have business information, namely best business practices, new product information and timely design ideas.

Issue link: http://qualifiedremodeler.epubxp.com/i/188337

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Page 53 of 59

ONLINE BUZZ: Most popular Internet conversations ForResidentialPros.com 500 Remodelers This month we're featuring the complete list of the Top 500 remodeling companies in the industry. Available as a downloadable PDF on ForResidentialPros.com, users can revisit the original article which appeared in the August 2013 issue, with insights into market conditions from survey respondents, statistical data on association membership and annual revenue, and information profiling businesses at the top of the market. To download the PDF, visit: tinyurl.com/ 2013QRTop500 Top 2013 LinkedIn member David Hawke started a conversation about "how to handle the 'how much do you charge' question" from potential clients. He proposes that perhaps it's because potential clients may not know what other questions to ask, but, nevertheless, does that mean the remodeler has to give them an answer? Just tell them how much you charge. If the client wants it done cheaper, shake hands and say good luck!" Timothy Chipps "If I have a client that only wants to talk about cost, I usually try to talk to them about the other factors – quality and expediency – you can have any two, but you can't have all three. A lot of my time (and effort) is in trying to educate my clients so that when we do get to the construction phase they understand how to approach bids more proficiently." Randy L. Sawn "We try at all costs not to provide any pricing during a phone call or a meeting at a home show, etc. When pressed, we will offer that our systems are expensive, but ÐJustin Linden to provide an accurate price we'll have to come out and see what they need. Sometimes this will weed out folks who are only shopping prices or tire kickers, but if they are truly interested in our services and are open to hearing what we provide we can set an appointment and have already started the price conditioning process." Jeff Fierstein "There is nothing wrong with turning the question back to the customers in the form of: 'Have you thought of a budget for your project?' If the budget they mention is in the ballpark of what you do, then the followup response can be: 'Our XYZ projects have averaged around $A to $B, and generally include the following features … However, every project is different in the renovation world, and we would have to prepare a full estimate to narrow down the budget for you.' If the initial response is a lot less than the average budget of your projects, then it is best to let the customer know that maybe they should wait until they can afford the project. Justin Linden 54 October 2013 QR On the QR Facebook page, Follower DJD Construction commented on our cover photo, which contrasted the before and after photos for the Austin, Texas, home featured in our September issue. DJD Construction posted: "I was reading this article in the recent magazine, and I couldn't believe that these two photos are of the same house. Beautiful job!" LinkedIn There is nothing wrong with turning the question back to the customers in the form of: 'Have you thought of a budget for your project?' Facebook ForResidentialPros.com How Our Website Spent Its Summer Vacation This month you'll no doubt notice a big change to ForResidentialPros.com — we spent the summer working on a complete redesign of our portal site, overhauling its design, searchability and functionality top-to-bottom. Using a responsive design that adjusts to look great on whatever screen you choose to use, we've done away with clunky mobile sites and stale, static home pages. Our efforts included streamlining our popular Product Guide — we've enhanced searchability, added brighter, bigger product photos and made it easier than ever to request more information from manufacturers. We'd love your feedback on the brighter, cleaner design, so check out the relaunched ForResidentialPros.com now! BETTER eNewsletters to meet your needs! Looking for product info? Interested in kitchen and bath design trends? Just want to stay current on market conditions? Qualified Remodeler and sister publication Kitchen & Bath Design News have a full slate of weekly and monthly eNewsletters to suit your needs. Visit ForResidentialPros. com to sign up!

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